jackliam1991
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Q: ipod video wont update

i havnt used my ipod video in about 3 years
i just plugged it into my new laptop to erase and start uploading again with new music

its erased everything but gone into a safe mode and wont connect upto the latest itunes
can anybody help ?

Posted on Feb 4, 2016 7:25 AM

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jackliam1991

Q: ipod video wont update

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 4, 2016 7:51 AM in response to jackliam1991
    Level 8 (38,416 points)
    Mac OS X
    Feb 4, 2016 7:51 AM in response to jackliam1991

    Do you use a Mac or Windows PC to run iTunes?  If Windows, what version?

     

    Describe what you mean by "safe mode" for the iPod?  What do you see on the iPod's screen when you connect it to your computer running iTunes?

  • by jackliam1991,

    jackliam1991 jackliam1991 Feb 4, 2016 8:08 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Feb 4, 2016 8:08 AM in response to Kenichi Watanabe

    i use windows 10
    it goes into must charge mode and then goes into a white screen saying do not disscontect

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 4, 2016 8:19 AM in response to jackliam1991
    Level 8 (38,416 points)
    Mac OS X
    Feb 4, 2016 8:19 AM in response to jackliam1991

    If you upgraded to Windows 10 over an existing system, did you install the latest version of iTunes AFTER the Windows upgrade or before?  If it was before, you may want to install iTunes again, after downloading the latest version from Apple.

     

    Seeing "Do not disconnect" on the iPod's screen is good.  That means the iPod is seeing a data connection.  What did you mean by "safe mode" in your previous post?  Is that the "Do not disconnect" message on iPod's screen, or something different?

     

    In iTunes, the iPod appears as a small device button on the horizontal bar that goes across the iTunes window.  In your previous post, you said, "its erased everything."  Does that mean iTunes recognized the iPod, and asked you to do a Restore or take some other action that erased the iPod?

  • by jackliam1991,

    jackliam1991 jackliam1991 Feb 4, 2016 8:32 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Feb 4, 2016 8:32 AM in response to Kenichi Watanabe

    yeah it did recognise it and wiped it completly
    now it just says do not disconnect and then on itunes it says it needs formating
    and then restore on the home screen when it gets half way threw it just stops

     

    appreciate the help

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 4, 2016 8:39 AM in response to jackliam1991
    Level 8 (38,416 points)
    Mac OS X
    Feb 4, 2016 8:39 AM in response to jackliam1991

    So it does appear in iTunes, when you connect it? 

     

    Are you saying iTunes prompts you to do a Restore?

    when it gets half way threw it just stops

    What does that mean, precisely?  You tell iTunes to do a Restore, and it does not complete the procedure?  Does iTunes give you an error message?  What is your indication that "it just stops"?

  • by jackliam1991,

    jackliam1991 jackliam1991 Feb 4, 2016 9:03 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Feb 4, 2016 9:03 AM in response to Kenichi Watanabe

    so i have just connected my ipod its come up on a white screen with do not disconect in the center
    and it comes up with an error code 1439
    about half way

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 4, 2016 9:12 AM in response to jackliam1991
    Level 8 (38,416 points)
    Mac OS X
    Feb 4, 2016 9:12 AM in response to jackliam1991

    That's while iTunes is trying to do a Restore on the iPod, correct?  This document has advice for that error code

     

    If you see error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439 when restoring or updating an iPod in iTunes - Apple …

     

    You've done some of the actions already.  You should definitely try disconnecting all USB devices from your computer (except standard USB keyboard/mouse if used), and connecting iPod by itself to a direct USB port on the computer.

     

    Also (if problem not resolved), you should try putting the iPod into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    and connecting it to iTunes (by itself).