Q: i cant play music

Hi sergiocamilo,
 

Thank you for contributing to the Apple Support Communities.
 

It looks like music doesn't play and album artwork doesn't load when you try to use Apple Music. You can use the steps in these articles to troubleshoot the situation on your PC:
 

If you can’t connect to the iTunes Store
 

Advanced steps for fixing issues with iTunes Store connection
 

Best Regards.