Q: Problems with Performance (kernel_task), Locking Up, Crashes in Diagnostic Reports, more
Hi, for the last several months I've been scouring the boards for help on a number of issues. Wondering if someone can help me.
The issues that I've seen are:
- Lots of crash reports in DiagnosticReports on console
- Spike in memory usage of kernel_task
- Video or Flash freezes safari when watching videos
- Fan will run constantly and computer gets very hot in the area above the keyboard on the left side mostly
- System performance heavily bogging down, apparently due to these factors
- Computer will crash and when I restart I get a grey screen with relish lines across it. It will never start unless I reboot and use the internet recovery tool.
Below is an EtreCheck report that I ran about an hour ago after I got the computer restarted. Thanks for any help you can give me.
EtreCheck version: 2.6.6 (226)
Report generated 12/10/15, 9:59 PM
Runtime 1:57
Download EtreCheck from http://etrecheck.com
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (15-inch, Early 2011)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 768 - SN = D8610760H8HDGDLAX
Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1680 x 1050
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE SSD TS128C disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (21.11 GB free)
Core Storage: disk0s2 120.47 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: (What does this mean?)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Application Support/Symantec/AntiVirus
[not loaded] com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6) [Click for support]
/Library/Extensions
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d14 - SDK 10.9) [Click for support]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d14 - SDK 10.9) [Click for support]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d14 - SDK 10.9) [Click for support]
[loaded] com.symantec.kext.internetSecurity (5.2f2 - SDK 10.6) [Click for support]
[not loaded] foo.tap (1.0) [Click for support]
[not loaded] foo.tun (1.0) [Click for support]
/System/Library/Extensions
[not loaded] com.Symantec.kext.SymEvent (2.0) [Click for support]
[not loaded] com.Symantec.kext.SymOSXKernelUtilities (3.0) [Click for support]
[loaded] com.symantec.kext.ips (3.5f1 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ndcengine (1.0f1 - SDK 10.6) [Click for support]
Startup Items: (What does this mean?)
PKard: Path: /Library/StartupItems/PKard
tap: Path: /Library/StartupItems/tap
tun: Path: /Library/StartupItems/tun
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[loaded] SpyroDriverDaemon.plist [Click for support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
[running] com.motive.alertDetectorHost.plist [Click for support]
[failed] com.motive.userAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
[running] com.thursby.pkard.tokendagent.plist [Click for support]
[running] net.culater.SIMBL.Agent.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.SC.FPFeedbackService-1.0.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.ea.origin.ESHelper.plist [Click for support]
[running] com.mfluent.mBoxMail.plist [Click for support]
[running] com.mice.360Daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[failed] com.motive.systemDaemon.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[running] com.symantec.liveupdate.daemon.plist [Click for support]
[loaded] com.symantec.sep.migratesettings.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[failed] pcloudd.plist [Click for support]
User Launch Agents: (What does this mean?)
[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]
[failed] com.macpaw.CleanMyMac.helperTool.plist [Click for support] [Click for details]
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]
[running] com.nds.pcshow.plist [Click for support]
[loaded] com.nds.pcshow.uninstall.plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
[failed] com.vladalexa.MagicPrefs.plist [Click for support] [Click for details]
[loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist [Click for support]
[loaded] uk.co.markallan.clamxav.clamscan.plist [Click for support]
[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck
Internet Plug-ins: (What does this mean?)
Unity Web Player: Version: UnityPlayer version 5.0.3f2 - SDK 10.6 [Click for support]
Default Browser: Version: 601 - SDK 10.11
npMotive: Version: 1.0.0 - SDK 10.7 [Click for support]
AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 20.0.0.235 - SDK 10.6 [Click for support]
Silverlight: Version: 4.0.60531.0 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Flash Player: Version: 20.0.0.235 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.5.3 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 15.009.20077 - SDK 10.8 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 65 build 17 Check version
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
Launchpad-Control [Click for support]
Symantec QuickMenu [Click for support]
XBox 360 Controllers [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 99.00 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 90
Oldest backup: 2/28/14, 3:06 PM
Last backup: 12/10/15, 4:54 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 120.10 GB X 3)
Top Processes by CPU: (What does this mean?)
80% unzip
52% kernel_task
41% mds
33% LiveUpdateDaemon
32% WindowServer
Top Processes by Memory: (What does this mean?)
1.07 GB kernel_task
508 MB com.apple.WebKit.WebContent(5)
246 MB mdworker(9)
213 MB ocspd
164 MB mds_stores
Virtual Memory Information: (What does this mean?)
6.25 GB Free RAM
9.75 GB Used RAM (6.57 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Dec 10, 2015, 09:51:28 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-215128_[redacted].crash
Dec 10, 2015, 09:50:52 PM Self test - passed
Dec 10, 2015, 09:12:16 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-211216_[redacted].crash
Dec 10, 2015, 08:42:05 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-204205_[redacted].crash
Dec 10, 2015, 08:41:27 PM /Library/Logs/DiagnosticReports/Kernel_2015-12-10-204127_[redacted].panic [Click for details]
Dec 10, 2015, 08:39:40 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-203940_[redacted].crash
Dec 10, 2015, 08:06:52 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-200652_[redacted].crash
Dec 10, 2015, 12:05:45 AM /Library/Logs/DiagnosticReports/SymDaemon_2015-12-10-000545_[redacted].crash
Nov 18, 2015, 09:28:41 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-18-212841_[redacted].panic [Click for details]
Nov 17, 2015, 05:22:09 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-17-172209_[redacted].panic [Click for details]
MacBook Pro, OS X El Capitan (10.11.1), null
Posted on Dec 10, 2015 8:18 PM