Nil_C

Q: Unable to download or update any App


Hi,

 

I am using an I Phone 5s, with iOs version 9.2.1. Since last few days I am unable to update any App. When I am trying to download a new App from the Appstore an error comes up " Unable to connect to Appstore".

 

I have tried signing out and in at settings under the ITunes and Appstore section.

 

I am still getting the same error.

 

Appreciate some help in getting this resolved.

iPhone 5s, iOS 9.2.1

Posted on Feb 4, 2016 9:52 PM

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Q: Unable to download or update any App

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  • by pedro d,

    pedro d pedro d Feb 6, 2016 9:14 AM in response to Nil_C
    Community Specialists
    Feb 6, 2016 9:14 AM in response to Nil_C

    Hello there, Nil_C.

     

    It sounds like you are having issues updating apps on your iPhone 5s due to a message that indicates you are unable to connect to the App Store. The following Knowledge Base article offers some great steps to review for troubleshooting:

     

    If you can’t connect to the iTunes Store

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.