coxorange
Level 1 (57 points)
Mac OS X

Q: Finder - Uploading to iCloud... never completes

Hi,

 

I noticed in Finder...

Screen Shot 2016-02-05 at 14.28.56.png

... that this upload to iCloud never completes. Restarting didn't help.

What is the problem, and how can I fix this?

Many thanks.

 

iMac (Retina 5K, 27-inch, Late 2015), El Capitan Version 10.11.3 (15D21)

Posted on Feb 5, 2016 6:56 AM

by coxorange,Solvedanswer
coxorange coxorange
Level 1 (57 points)
Mac OS X
A:

Now it works again!

What I did:

- logged out of iCloud Drive

- booted from the Recovery Partition

- ran First Aid on Macintosh HD in Disk Utility

- booted in Safe Mode

- booted in Normal Mode

- logged in iCloud Drive

Then uploading files worked again!

Thanks again.

Posted on Feb 7, 2016 1:37 AM

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coxorange

Q: Finder - Uploading to iCloud... never completes

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  • Helpful answers

  • by coxorange,

    coxorange coxorange Feb 6, 2016 3:20 PM in response to coxorange
    Level 1 (57 points)
    Mac OS X
    Feb 6, 2016 3:20 PM in response to coxorange

    Now it's one day later and still the same problem.

    I really hope one of the specialists here in the forum knows what to do.

    Thanks again.

  • by sberman,Helpful

    sberman sberman Feb 7, 2016 1:37 AM in response to coxorange
    Level 8 (39,758 points)
    Feb 7, 2016 1:37 AM in response to coxorange

    Check System Preferences > iCloud.

     

    Is iCloud Drive turned "On" there?  If so, click "Options" on that row.  Are all the options set correctly?

  • by sberman,Helpful

    sberman sberman Feb 7, 2016 1:37 AM in response to coxorange
    Level 8 (39,758 points)
    Feb 7, 2016 1:37 AM in response to coxorange

    If all was OK in System Preferences > iCloud and you are still failing in this task, here is the next step:

     

    Screen Shot 2016-02-06 at 3.42.49 PM.png

    The above comes from this article:

    Get help using iCloud Drive - Apple Support

  • by coxorange,

    coxorange coxorange Feb 6, 2016 5:04 PM in response to sberman
    Level 1 (57 points)
    Mac OS X
    Feb 6, 2016 5:04 PM in response to sberman

    sberman wrote:

    Check System Preferences > iCloud.

    Is iCloud Drive turned "On" there?  If so, click "Options" on that row.  Are all the options set correctly?

    Thank you.

    Yes, iCloud Drive is turned "On" there.

    In "Options", all the listed apps are checked.

     

    When I created a new document and tried to save it, it didn't upload to iCloud Drive. Now it's one more document in the "queue":

    Screen Shot 2016-02-07 at 00.58.04.png

    Do I really have to contact Apple support now?

    (this often means one hour waiting on the phone... :-()

  • by sberman,

    sberman sberman Feb 6, 2016 8:30 PM in response to coxorange
    Level 8 (39,758 points)
    Feb 6, 2016 8:30 PM in response to coxorange

    Assuming you followed the instruction "Save your updated files to a different folder on your Mac ...", then yes, you should contact Apple Support.

     

    Here in the U.S., you can generally get a call-back option where you give them a number to telephone you back at when your turn arrives.  And they say you will not lose your place in line when you choose this option.

     

    Or you could make an in-person appointment at a Genius Bar if you choose.

  • by coxorange,Solvedanswer

    coxorange coxorange Feb 7, 2016 1:37 AM in response to sberman
    Level 1 (57 points)
    Mac OS X
    Feb 7, 2016 1:37 AM in response to sberman

    Now it works again!

    What I did:

    - logged out of iCloud Drive

    - booted from the Recovery Partition

    - ran First Aid on Macintosh HD in Disk Utility

    - booted in Safe Mode

    - booted in Normal Mode

    - logged in iCloud Drive

    Then uploading files worked again!

    Thanks again.