Q: I downloaded iTunes and can't open it. I get a pop-up that says "The folder iTunes is on a locked disk or you do not have write pe ... I downloaded iTunes and can't open it. I get a pop-up that says "The folder iTunes is on a locked disk or you do not have write permissions for this folder more
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Helpful answers
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Feb 8, 2016 2:57 PM in response to Confused in Tulsaby sterling r,Hi there Confused in Tulsa,
It sounds like you were able to successfully install iTunes but you cannot open it due to this error message. I would try the troubleshooting in the following article about issues opening iTunes first:
Fix unexpected quits or launch issues in iTunes for Windows
If the issue persists then I would delete iTunes from the computer:
Remove and reinstall iTunes and related software components for Windows 7 and later
Then start with step 1 in this article to get iTunes installed again:
If you can‘t install or update iTunes for Windows
The name of the article indicates that it is for a different symptom but the steps should be relevant. Thank you for using Apple Support Communities, let us know how that goes if you would!
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Feb 8, 2016 4:09 PM in response to Confused in Tulsaby turingtest2,This suggests a corrupt preference file in iTunes. See Empty/corrupt iTunes library after upgrade/crash and in particular the third paragraph from the bottom.
tt2
