rezoller

Q: Unstable Wi-Fi with Time Capsule + Express Booster

Hi.  Each night my wi-fi goes down.  I called Comcast and they swear the internet connection is working and the routers are the problem. (The internet works with a wired connection).

 

I have 2 routers:  AirPort Time Capsule 802.11ac with an Airport Express 802.11n (2nd Generation) as the extender.  Both are about 1.5 years old.

 

In the evening the lights blink yellow and they go in and out.  The AirPort Utility often shows yellow triangle error messages.  I can unplug and restart them and often times the wi-fi will come back only to go down again later.  This happens all evening.  The frequency and duration of the outages is increasing.

 

If this is in fact a router problem, any suggestions on how to troubleshoot?

 

Many Thanks!

AirPort Express 802.11n (2nd generation)

Posted on Feb 3, 2016 8:15 PM

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Q: Unstable Wi-Fi with Time Capsule + Express Booster

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  • by Tesserax,

    Tesserax Tesserax Feb 4, 2016 9:06 AM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 4, 2016 9:06 AM in response to rezoller

    What is the make & model of the Internet modem that Comcast is providing you that your Time Capsule (TC) is connected to via Ethernet? Where is the AirPort Express located in relation to the TC? Same room, different room, or different floor? Are they interconnected by wire or by wireless?

  • by rezoller,

    rezoller rezoller Feb 5, 2016 7:56 PM in response to Tesserax
    Level 1 (0 points)
    Feb 5, 2016 7:56 PM in response to Tesserax

    The modem is model TC8305C.  The TC is right next to the modem and it is a wired connection.  The express is located on the same floor but on the other end of the house.  Internet is much less stable in the room with the Express compared to the room with the TC.

     

    thank you!!

  • by Furfox,Apple recommended

    Furfox Furfox Feb 5, 2016 8:04 PM in response to rezoller
    Level 1 (7 points)
    Feb 5, 2016 8:04 PM in response to rezoller

    Try unplugging the MODEM for a while, but don't worry about the extension, only move it a little closer, Just your MODEM, wait about 10-30 seconds, plug back in. Open Aiport utility a little while later and wait for the network and airport labels to have green dots next to them.

    i Had the same exact problem yesterday and this solved my problem. (I have the same setup, too.)

  • by Tesserax,

    Tesserax Tesserax Feb 6, 2016 8:42 AM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 6, 2016 8:42 AM in response to rezoller

    Ok, thanks for the additional information. The TC8350C is a combination modem & wireless router or gateway device. In this case do you have the TC reconfigured as a bridge? Also, is either the TC or the TC8350C or both broadcasting a wireless network? If both, are they configured as a roaming type network? Finally, is the Express configured to extend or join this network?

  • by rezoller,

    rezoller rezoller Feb 6, 2016 8:43 AM in response to Furfox
    Level 1 (0 points)
    Feb 6, 2016 8:43 AM in response to Furfox

    Thanks Furfox for the suggestion. This approach works as an immediate fix to the problem, but unfortunately the problem persists and is getting worse (increased frequency).

  • by rezoller,

    rezoller rezoller Feb 6, 2016 8:51 AM in response to Tesserax
    Level 1 (0 points)
    Feb 6, 2016 8:51 AM in response to Tesserax

    Thanks Tesserax.  The TC is configured as Off(Bridge mode) and the Express is configured as 'extend a network'.  When I called comcast they turned off the mode that had the modem broadcasting a network because they thought that was a problem, however they switched it back because I couldn't get the TC to come online after he did that.  I'm not sure how to figure out 'roaming' network?

  • by Tesserax,

    Tesserax Tesserax Feb 6, 2016 9:03 AM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 6, 2016 9:03 AM in response to rezoller

    With the TC and the gateway connected by Ethernet, the TC needs to be configured for a roaming network. This type of network allows you to "extend" the wireless range using Apple & non-Apple products. In this type of network, the "main" router (your TC8350C) must be configured as a router and all other devices connected to it must be configured as bridges. This is basically what you have now.

     

    I believe the issue is how both the TC and Express wireless are set up. The TC should NOT be configured to "extend a wireless network." Instead it should be configured to "create a wireless network." Only the Express should be configured to "extend."

     

    Let's start by powering down both the TC & the Express. Verify that you do not have any wireless connectivity issues with just the TC8350C. If you still do, then we need to take another troubleshooting path. If not, then we will "start over" by first configuring the TC properly with the gateway for a roaming network.

  • by rezoller,

    rezoller rezoller Feb 6, 2016 10:33 AM in response to Tesserax
    Level 1 (0 points)
    Feb 6, 2016 10:33 AM in response to Tesserax

    I unplugged both the TC and Express.  I can't find any wireless to connect (except for xfinity, but I'm pretty sure that's the unsecured hotspot).  I plugged in directly from the TC8350C and internet is working.

     

    In terms of configuration of the wi-fi, to clarify the TC is set up as "create a wireless network' and the Express is "extend.'

     

    Thank you!!

  • by Tesserax,

    Tesserax Tesserax Feb 6, 2016 10:42 AM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 6, 2016 10:42 AM in response to rezoller

    I unplugged both the TC and Express.  I can't find any wireless to connect (except for xfinity, but I'm pretty sure that's the unsecured hotspot).

    Yes, the wireless network you should now see is being provided by your gateway device. Whether or not, it is unsecured will depend on how it was initially set up by the Comcast technician. They should have provided you with an opportunity to set the wireless security password at that time. However, it is still something that you could do if they did not.

     

    I was to be sure that you can access the Internet connected by either wire or wireless to this gateway before we proceed. You will also want to know the network name (aka SSID) and wireless security type (WEP, WPA, or WPA2) & password for the wireless network that this device is providing before we can proceed to adding back your other devices.

  • by rezoller,

    rezoller rezoller Feb 6, 2016 10:51 AM in response to Tesserax
    Level 1 (0 points)
    Feb 6, 2016 10:51 AM in response to Tesserax

    Got it.  I know the SSID and password.  Can't remember which wireless security -- is there a way to check that first?

  • by Tesserax,

    Tesserax Tesserax Feb 6, 2016 11:15 AM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 6, 2016 11:15 AM in response to rezoller

    The best way to determine the security type is to access the gateway via its web-based administration page. You should be able to gather any current configuration details. That's, of course, Comcast allows you to administer the gateway they provided you. Otherwise, most likely, it is configured for either WPA or WPA2 security.

     

    The key here is to connect to this network to verify that you can gain Internet access via a wireless connection. Can you?

  • by rezoller,

    rezoller rezoller Feb 6, 2016 2:01 PM in response to Tesserax
    Level 1 (0 points)
    Feb 6, 2016 2:01 PM in response to Tesserax

    It turns out I do have a Wi-Fi network coming off the cable box.  I went into my online Comcast account and found it.  When my TC & Express are unplugged, I can access that Wi-Fi, however it doesn't have very good range.  When I plug the TC & Express back in I do get wireless connection.  So, it is working but it's not consistently working.

     

    Looking at my TC settings, I have it on WPA2 security.  I wasn't able to find anything online at comcast suggesting what it should be.

     

    Thank you again!

  • by Tesserax,Apple recommended

    Tesserax Tesserax Feb 7, 2016 1:29 PM in response to rezoller
    Level 9 (54,563 points)
    Wireless
    Feb 7, 2016 1:29 PM in response to rezoller

    Ok, great! You have, at least, established that you can get an Internet connection with the Comcast-provided device for both wired and wireless connections.

     

    You will also need the following information from the TC8350C for the next series of steps:

    • Wireless Network Name
    • Wireless Security Type
    • Wireless Security password

     

    Let's get to the next step and that is to configure the TC8350C and the TC into a roaming type network. Start by keeping both the TC & Express powered-off. (Note: We will get to the Express as the last "step" and concentrate on just the other two devices.)

     

    • Perform a "factory default" reset on the TC. After it has completed, power it down.
    • Now connect an Ethernet cable between one of the Ethernet ports on the TC8350C to the WAN (circle of dots) port on the TC.
    • Power-up the TC. Give it about 5 mins to initialize.
    • Run the AirPort Utility on your Mac or iPhone.
    • Select the TC, and then, select Edit.
    • Go to the Network tab. Change Router Mode to: Off (Bridge Mode)
    • Go to the Wireless tab. Verify or change the value for Network Mode to: Create a wireless network.
    • Enter the wireless network name you noted above in the Wireless Network Name field.
    • In the Wireless Security field, select "WPA/WPA2 Personal."
    • In both the Wireless Password & Verify Password fields, enter the wireless security password from above.
    • Click on Update, and allow the TC to restart.

    Once restarted the TC will broadcast its own Wi-Fi network, but since it will use the same network name, security type, & password of your TC8350C"s network, any wireless network client will just "see" a single Wi-Fi network with that network name. Does it?

     

    If so, then again verify that you can gain Internet access with this set up. (Note: Do not set up the Express yet.) Please post back your results.

  • by rezoller,

    rezoller rezoller Feb 7, 2016 1:50 PM in response to Tesserax
    Level 1 (0 points)
    Feb 7, 2016 1:50 PM in response to Tesserax

    Before I get started, will the factory reset erase the backup file on my TC. I have a backup of an old computer that I will need to keep.  Thanks!

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