HT204621: Troubleshooting wireless mouse and keyboard issues

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Bramthorne
Level 1 (4 points)
Applications

Q: wireless mouse won't connect

Batteries in my apple wireless mouse died. After replacing with fresh batteries it will no longer connect. My computer recognizes the mouse, but won't connect. The mouse itself will make an attempt at connecting (little green led underneath) but it never sticks. Any ideas?

Posted on May 15, 2012 12:26 PM

by Bramthorne,Solvedanswer
Bramthorne Bramthorne
Level 1 (4 points)
Applications
A:

found solution for connectivity regarding Magic Mouse and bluetooth.

 

1) trash this file: com.apple.bluetooth.plist

2) restart computer

3) if device doesn't auto-connect, go into preferences and connect device.

 

 

All works again.

Posted on May 15, 2012 2:35 PM

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Bramthorne

Q: wireless mouse won't connect

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  • Helpful answers

  • by Bramthorne,

    Bramthorne Bramthorne May 15, 2012 12:40 PM in response to Bramthorne
    Level 1 (4 points)
    Applications
    May 15, 2012 12:40 PM in response to Bramthorne

    following other threads and support articles, I've come to the conclusion that my Bluetooth hardware is acting up. It indicates it is on in the status bar, but when I open the preferences the "on" check box is not shecked. As well, when I tried to turn it off, there is no change ... it will not turn off from the status bar. Very peculiar. On to the Bluetooth boards ....

  • by Bramthorne,Solvedanswer

    Bramthorne Bramthorne May 15, 2012 2:35 PM in response to Bramthorne
    Level 1 (4 points)
    Applications
    May 15, 2012 2:35 PM in response to Bramthorne

    found solution for connectivity regarding Magic Mouse and bluetooth.

     

    1) trash this file: com.apple.bluetooth.plist

    2) restart computer

    3) if device doesn't auto-connect, go into preferences and connect device.

     

     

    All works again.

  • by Mike.S,

    Mike.S Mike.S Jun 21, 2012 12:38 AM in response to Bramthorne
    Level 1 (0 points)
    Jun 21, 2012 12:38 AM in response to Bramthorne

    Thank you..it worked for me too.

  • by Sethry,

    Sethry Sethry Jul 16, 2012 9:16 AM in response to Bramthorne
    Level 1 (0 points)
    Jul 16, 2012 9:16 AM in response to Bramthorne

    Thank you! This solved the issue for me as well. I was about to buy a new mouse!

  • by hbororke,

    hbororke hbororke Jul 26, 2012 6:33 PM in response to Bramthorne
    Level 1 (0 points)
    Jul 26, 2012 6:33 PM in response to Bramthorne

    I don't know how to trash that file without the use of my mouse!

  • by Bramthorne,

    Bramthorne Bramthorne Jul 27, 2012 9:48 AM in response to hbororke
    Level 1 (4 points)
    Applications
    Jul 27, 2012 9:48 AM in response to hbororke

    Well, hopefully you've retained the USB mouse which came with your computer? If not I would suggest borrowing a neighbor's mouse, co-worker's, or one from work. That would be the simplest measure.

  • by myfz6,

    myfz6 myfz6 Mar 18, 2013 9:32 AM in response to Bramthorne
    Level 1 (12 points)
    Mar 18, 2013 9:32 AM in response to Bramthorne

    i have tried to find this file and its not on my computer  there are 2 other bluetooth files but they have more letters in them than then one you said you got  rid of .

     

    HELP PLEASE?  having same problem

  • by Bramthorne,

    Bramthorne Bramthorne Mar 18, 2013 12:09 PM in response to myfz6
    Level 1 (4 points)
    Applications
    Mar 18, 2013 12:09 PM in response to myfz6

    It would be helpful to know what files they are.

     

    1) Have you tried disconnecting the mouse and repairing it?

    2) have you tried restarting your computer?

    3) new batteries?

  • by myfz6,

    myfz6 myfz6 Mar 18, 2013 12:30 PM in response to Bramthorne
    Level 1 (12 points)
    Mar 18, 2013 12:30 PM in response to Bramthorne

    ok  sorry,   i found the file deleted it.  I restarted the macbookpro and still nothing.  I have new batteries so yes tried that.  I have tried to repair it.  I have done every thing.   And i took the mouse and the keyboard and tried to use it on my other imac and it connects just fine on the imac.  Just won't on the Macbookpro.  This is very weird.  I have deleted that file now 5 times and still nothing.

  • by myfz6,

    myfz6 myfz6 Mar 18, 2013 12:32 PM in response to Bramthorne
    Level 1 (12 points)
    Mar 18, 2013 12:32 PM in response to Bramthorne

    when i wrote the reply i was not in the Preferences area i was somewhere else.  I finally found how to get to the area you were talking about.  There were not instructions on where the file was located so i researched on line and finally found out how to get there.  Finder - Library - Preferences .

  • by Bramthorne,

    Bramthorne Bramthorne Mar 18, 2013 4:54 PM in response to myfz6
    Level 1 (4 points)
    Applications
    Mar 18, 2013 4:54 PM in response to myfz6

    Sorry about that. I was able to use spotlight to find it the first go around. I will remember to be more specific on file destinations in the future.
    Regardless, does it work now?

     

    For future reference, here is how to find such files using Spotlight:  http://www.macyourself.com/2009/08/26/search-for-plist-and-other-system-files-wi th-leopards-spotlight/

  • by myfz6,

    myfz6 myfz6 Mar 23, 2013 8:21 AM in response to Bramthorne
    Level 1 (12 points)
    Mar 23, 2013 8:21 AM in response to Bramthorne

    thanks.  It was weird i tried spotlight and it would not come up.  But i finally found it.

    I still cannot connect this Mouse and Keyboard (Bluetooth) to my macbook pro.  It will connect to my imac .  And also my Macbook Pro Bluetooth is picking up the items it just won't connect to anything.  gives error message.

     

    I have removed them from the list i have tried using no passwords to connect.  I have tried everythign even removing that File in Library/Pref area and still nothing.

     

    I don't want to go and spend more money buying new products becuase these are working on other computers.  Does anyone know of anything else to try?  Can't call apple Support is OUT.

  • by ccmadrid,

    ccmadrid ccmadrid Sep 28, 2015 12:29 PM in response to Bramthorne
    Level 1 (0 points)
    Sep 28, 2015 12:29 PM in response to Bramthorne

    Deleting that plist worked for me too. (After some trouble finding it....then I doubleclicked on my harddrive icon, went to Library/Preferences. There it was.)

  • by Nanou0310,

    Nanou0310 Nanou0310 Feb 8, 2016 12:54 AM in response to Bramthorne
    Level 1 (0 points)
    Feb 8, 2016 12:54 AM in response to Bramthorne

    I have been having the same problem. I tried everything listed above but could not solve it until i remembered that this mouse had been paired with my old Macbook Pro (that was turned off by the way!). I went to the old computer then to bluetooth preferences and erase the mouse from there completely. When i came back to work on my new computer everything worked fine!! So make sure that the mouse is only paired with the computer you are working on! Let me know if it worked for you as well.