GroovyCookies
Level 1 (1 points)

Q: I changed my country and debit card and now I've lost all my purchases

I've moved from Britain to Ireland and needed to update my debit card on my apple account as my British card was out of date. I wasn't allowed to add an Irish bank card on a UK account so I swapped over, not thinking anything of it. Now it looks like I've lost every purchase I've ever made. I'm really frustrated, it's still my account so I can't work out why everything has disappeared.

 

Does anyone have any suggestions to fix this?

 

Thanks very much.

Posted on Feb 6, 2016 3:20 AM

by Phil0124,Apple recommended
Phil0124 Phil0124
Level 7 (27,397 points)
iPhone
A:

Nothing is wrong. This is what is expected to happen, and what Apple makes clear will happen when you change countries:

 

Change your iTunes Store country or region - Apple Support

  • You won't see the items that you purchased from the previous country’s store in your Purchased section.
  • You won’t see the items from your iCloud Music Library that you matched, uploaded, or added from the previous country’s store.

 

The Purchases are not actually gone, nor are they removed from your account.  They simply cannot be seen while your account is set to the new country.

 

If you change it back, your purchases will return.  You can talk to Apple, but its unlikely anything will change.

Posted on Feb 8, 2016 10:25 AM

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GroovyCookies

Q: I changed my country and debit card and now I've lost all my purchases

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  • Helpful answers

  • by seventy one,

    seventy one seventy one Feb 6, 2016 3:25 AM in response to GroovyCookies
    Level 6 (15,140 points)
    Peripherals
    Feb 6, 2016 3:25 AM in response to GroovyCookies

    Check if the purchases you have lost can be purchased in Ireland.   If they can, contact iTunes and ask for an explanation.   If they can't, this is why you have lost them.

  • by GroovyCookies,

    GroovyCookies GroovyCookies Feb 8, 2016 9:49 AM in response to seventy one
    Level 1 (1 points)
    Feb 8, 2016 9:49 AM in response to seventy one

    Hey, thanks for getting back to me.

     

    It's not that some songs are missing - everything I have ever purchased is gone. When I go to my purchases it's totally empty.

     

    Next step is to contact apple then. Thanks.

  • by Phil0124,Apple recommended

    Phil0124 Phil0124 Feb 8, 2016 10:25 AM in response to GroovyCookies
    Level 7 (27,397 points)
    iPhone
    Feb 8, 2016 10:25 AM in response to GroovyCookies

    Nothing is wrong. This is what is expected to happen, and what Apple makes clear will happen when you change countries:

     

    Change your iTunes Store country or region - Apple Support

    • You won't see the items that you purchased from the previous country’s store in your Purchased section.
    • You won’t see the items from your iCloud Music Library that you matched, uploaded, or added from the previous country’s store.

     

    The Purchases are not actually gone, nor are they removed from your account.  They simply cannot be seen while your account is set to the new country.

     

    If you change it back, your purchases will return.  You can talk to Apple, but its unlikely anything will change.

  • by rizkysyazuli,

    rizkysyazuli rizkysyazuli May 4, 2016 10:32 AM in response to GroovyCookies
    Level 1 (4 points)
    May 4, 2016 10:32 AM in response to GroovyCookies

    did you get any response from Apple about this? i have the same problem. although i can probably just subscribe to Apple Music, but this should be the last option.