Q: Photo app not recognizing my iPhone 5
I have an iPhone 5 and a Macbook Pro Retina. Both are updated and working fine except I cannot get my Photos app to recognize that my iPhone is plugged in. I haven't even owned this Macbook Pro for more than a week yet and it is brand new. I got my iPhone in January so it is also new. My iTunes is picking up that my iPhone is plugged in but my Photos app refuses to do so.. When I first plugged my phone into the laptop the other day I was in a rush and didn't want to import any photos at the time but my Photos app was picking up my iPhone. Now it's not.. What do I do!? I just want my Photos app to pick up my iPhone and allow me to import photos. I don't want to have to go through Image Capture or any other app to do so. Such a pain. Please help me!
iPhone not showing up on the top bar. It should say Katie's iPhone and show my photos..
iTunes showing my iPhone on the top bar.
I don't understand why the Photos app isn't picking it up but yet iTunes is. I never had these problems with iPhoto and iTunes on my old Macbook.
MacBook Pro with Retina display, OS X El Capitan (10.11.3), 13 inch, 2015
Posted on Feb 8, 2016 12:45 PM
Image Capture was giving me the same problem and it would disconnect my iPhone. I had to delete a bunch of photos off of my iPhone then I kept trying to import to the Photos app until it finally worked randomly. I have no idea why this was happening and I really didn't even do anything to fix it.. it just decided to work for me after I deleted a decent number of photos. Weird.
Posted on Feb 8, 2016 2:06 PM



