Tanxa
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Q: How do I deal with my unresponsive iPod shuffle?

So, I've tried doing many different things and I've tried plugging my iPod into my Mac but the Mac says that there's no devices plugged in. I've also had this problems for a couple years. Any suggestions?

iPod shuffle

Posted on Feb 8, 2016 7:11 PM

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Tanxa

Q: How do I deal with my unresponsive iPod shuffle?

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 8, 2016 7:14 PM in response to Tanxa
    Level 8 (38,490 points)
    Mac OS X
    Feb 8, 2016 7:14 PM in response to Tanxa

    If this is a shuffle you've owned for a while, which model shuffle do you have?  This document shows the four types of iPod shuffle

     

    Identify your iPod model - Apple Support

  • by Tanxa,

    Tanxa Tanxa Feb 8, 2016 7:18 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Feb 8, 2016 7:18 PM in response to Kenichi Watanabe

    I have the iPod shuffle 4th generation (late 2012)

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 8, 2016 7:26 PM in response to Tanxa
    Level 8 (38,490 points)
    Mac OS X
    Feb 8, 2016 7:26 PM in response to Tanxa

    First, make sure the USB docking cable is fully inserted into the shuffle's headphones jack, as shown in this document

     

    iPod shuffle (4th generation): Not seen in iTunes - Apple Support

     

    If that's not the problem, are you using the USB docking cable that came with the shuffle.  Some third-party replacement docking cables are for the older 2nd gen shuffle, and they do not work with 4th gen shuffle.

     

    If you are using a proper cable, when you connect it to the Mac (using a direct USB port on the Mac), watch the shuffle's light.  What does it do?  Does it come on and blink?  Does it just show a steady (solid) light?  Does it not come on at all?

  • by Tanxa,

    Tanxa Tanxa Feb 8, 2016 7:40 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Feb 8, 2016 7:40 PM in response to Kenichi Watanabe

    The light just comes on for 3 seconds with a red color. But yet the it won't care or show up on the mac.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Feb 8, 2016 9:30 PM in response to Tanxa
    Level 8 (38,490 points)
    Mac OS X
    Feb 8, 2016 9:30 PM in response to Tanxa

    If the light does not stay ON (and also the red color), that can mean the battery is not able to charge or the shuffle is not getting enough power from the port. 

     

    As a test, shut down (power off) the Mac and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  Put the shuffle's power switch in the OFF position, if it is currently ON.  Start up the Mac, run iTunes, and connect iPod to a direct USB port on the Mac by itself.

     

    As another test, if you happen to have a USB power adapter, like the one that comes with iPhone or other device, connect the shuffle's docking cable to it, and connect the shuffle there.  Does the shuffle's light come ON?  It should be solid orange (amber) when changing and become green when fully changed.