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Feb 10, 2016 7:33 AM in response to Farshidehbanooby jeffd55,Hello Farshidehbanoo,
Thank you for using Apple Support Communities.
If I understand you correctly you are waiting for an email to reset your password for your Apple ID. While that email is usually sent very quickly, it can take up to 24 hours. If you still haven't received it, the following article provides information on actions to take if you haven't received the reset email.
If you didn‘t receive your verification or reset email
Best regards.
