harry.h
Level 1 (0 points)

Q: Apple Remote Desktop hangs on OS X 10.11.3

When I start ARD it hangs. No windows show. The menus drop down but the menu items are disabled. No spinning beachball. I have to force quit it.

 

I uninstalled ARD using these instructions: Uninstall or disable Apple Remote Desktop - Apple Support , restarted my Mac, and then reinstalled from the App Store. Still hangs. Also tried turning off the Firewall in System Preferences.

 

I hadn't used ARD for a while so I'm not sure if this problem started with a certain version of OS X or not. Anyone else experienced this? Any solutions? Thanks.

Apple Remote Desktop 3.8, OS X El Capitan (10.11.3), null

Posted on Feb 9, 2016 7:49 AM

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harry.h

Q: Apple Remote Desktop hangs on OS X 10.11.3

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  • by remotedesktop,

    remotedesktop remotedesktop Feb 9, 2016 10:25 AM in response to harry.h
    Level 1 (34 points)
    Feb 9, 2016 10:25 AM in response to harry.h

    When the application starts, it needs to open communication with the ARDAgent process. If the agent is stuck, you can try running this command in Terminal: "sudo killall ARDAgent"

  • by harry.h,

    harry.h harry.h Feb 16, 2016 7:39 AM in response to remotedesktop
    Level 1 (0 points)
    Feb 16, 2016 7:39 AM in response to remotedesktop

    Thanks for your reply. Restarting my Mac should have killed the ARDAgent process. It's possible that Apple's instructions for uninstalling ARD did not delete a corrupted ARDAgent settings file.

     

    Since I no longer need all the bells and whistles of ARD, I have switched to using the built-in screen sharing. Choose Connect to Server in the Finder and type vnc://clientname.yourdomainhere.com.