Q: IPod nano device descriptor request error 43

iPod Nano was working now when I plug it into my computer windows 8.1 i get an error Device Descriptor Request. Device manager cannot correct the problem. I tried pluggingg it into another computer and obtained the same result. Is there a defect in the iPod causing this problem?

iPod nano (7th generation, Mid 2015), iOS 8.1, my Sansa Elipse works fine

Posted on Feb 9, 2016 10:31 AM

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Q: IPod nano device descriptor request error 43

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by Kenichi Watanabe,

Kenichi Watanabe Feb 10, 2016 6:56 AM in response to benfranklin50
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Mac OS X

Feb 10, 2016 6:56 AM in response to benfranklin50

Both computers you tried have the latest iTunes installed? If so, first do a Reset (restart) on the iPod

Learn how to reset your iPod - Apple Support

If that does not help, try putting the iPod into Disk Mode

Putting iPod into Disk Mode - Apple Support

Then, connect it to the computer running iTunes. If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery." If you're OK with erasing the iPod, tell iTunes to proceed with Restore.
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Q: IPod nano device descriptor request error 43

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by Kenichi Watanabe,

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