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Feb 9, 2016 1:07 PM in response to grace_llionby lllaass,What OS and version do you have on the computer?
What version of iTunes do you have?
For iOS 9.2.1 you need iTunes 12.3 (or later)
For that you need:
- A Mac with 10.8.5 or later
- A PC with Win 7 or later.