egrefen
Level 1 (0 points)

Q: iTunes won't connect to iTunes Music/Store/Match

Frequently (i.e. more than a few times) I will arrive at work in the morning to find that iTunes doesn't work (all other services on my Mac seem perfectly functional). All my music on the cloud is greyed out. I can restart iTunes as much as I want, it just won't connect (and nothing in the software UI indicates it is even attempting to connect to something), raising no errors etc.

Screen Shot 2016-02-10 at 10.07.38.png

Attempting to connect to iTunes music also just does nothing (no error, no indication of attempts to connect).

Screen Shot 2016-02-10 at 10.09.18.png

The only solution, each time, is to reboot my machine, after which iTunes will work just fine for a period of a day or two.

 

How would I go about troubleshooting this problem? Specifically, in case it is a problem with my workplace network configuration, how would I obtain the most informative error message relating to iTunes' failure to connect, so that I can relay it to our local tech support?

Posted on Feb 10, 2016 2:10 AM

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egrefen

Q: iTunes won't connect to iTunes Music/Store/Match

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  • by joe_7399,

    joe_7399 joe_7399 Feb 11, 2016 8:20 AM in response to egrefen
    Community Specialists
    Feb 11, 2016 8:20 AM in response to egrefen

    Hello egrefen,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are seeing an issue in iTunes where it is not connecting and displaying your content. To begin troubleshooting this situation, I suggest reading over and working through the suggested steps in the following article. 

     

    On your Mac or PC

    If you can't connect to the iTunes Store on your computer, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.

    Mac

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

     

    If you can’t connect to the iTunes Store - Apple Support

     

    Cheers!