wouter91

Q: iTunes crashes on launch everytime - El Capitan

Yesterday I synced and backed up my iPhone 6 with iTunes. The next day iTunes immediately crashed on launch producing an error report similar as the one below. Ever since I have not been able to launch iTunes without it immediately crashing. I only use iTunes for backup and occasionally transferring audiobooks to my iPhone.

 

It have the latest iTunes version: 12.3.2 (12.3.2.35) on OS X 10.11.3 (15D21).

 

My actions leading up to the crash:

  • sync and backup op iPhone (via cable).
  • ran CCleaner with 'iTunes' checked to clean.
  • removed DivX from my Mac.

 

What I've tried so far to fix it, and unfortunately didn't work:

  • Restarted Mac... obviously
  • Reinstalled iTunes with the installer package.
  • Booted in Safe mode and launched iTunes from there.
  • Removed all iTunes preference (.plist) files from the Application data user folder.
  • Created new iTunes library by booting with option key pressed.
  • Restored from previous iTunes library.
  • Repaired Disk Permissions (via Terminal).

 

After those attempts I now get a dialog stating the following:

"The last time you opened iTunes, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"

Which of the two options "Don't Reopen" and "Reopen" I select doesn't matter, the crash still occurs.

 

What did work: created new user and launched iTunes successfully from that account. Unfortunately this is not workable solution for me.

 

I hope someone can help me with this problem.

 

----

 

ERROR REPORT: http://pastebin.com/2gRZCG0C

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 10, 2016 2:56 AM

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Q: iTunes crashes on launch everytime - El Capitan

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  • by wouter91,

    wouter91 wouter91 Feb 10, 2016 1:23 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 10, 2016 1:23 PM in response to Linc Davis

    Step 1: iTunes launches normally when logged in as guest user.

    Step 2: iTunes crashes on launch in Safe mode; similar to regular boot. Crash report is created.

  • by wouter91,

    wouter91 wouter91 Feb 10, 2016 1:51 PM in response to Lexiepex
    Level 1 (0 points)
    Feb 10, 2016 1:51 PM in response to Lexiepex

    Followed most of your recommendations, removed them and then some.

     

    • I kept Java for development purposes. I know it's almost end of life, b
    • I love my Synology downloader plugin, therefore keeping it
    • Scrollreverser is necessary evil to keep my professional workspace aligned.
    • I have NO idea wat iOSinstaller is, but removed all bits and pieces of it (quite a search) - unfortunately it didn't fix the iTunes problem.
    • Checkpoint is our VPN client and is not up for discussion (unfortunately).
    • I enabled System Integrity Protection. Don't know why it was disabled... maybe our sysadmin is to blame, I'll make some inquiries tomorrow.
    • Yeah, loads of Adobe history, I know, heavy user. Not sure about keygens though, all software has always been legally purchased for professional use.
    • And well, iTunes is still crashing

     

    Here is the latest EtreCheck:

     

    EtreCheck version: 2.9.3 (253)

    Report generated 2016-02-10 22:38:29

    Download EtreCheck from http://etrecheck.com

    Runtime 1:28

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

    Description:

    iTunes crash at launch

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,5

        1 2,8 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 53 - SN = D865197Q39XFWLKAY

     

    Video Information:

        AMD Radeon R9 M370X - VRAM: 2048 MB

        Intel Iris Pro

            Color LCD 3360 x 2100

     

    System Software:

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.06 GB (286.64 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/hosts - Count: 15

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Library/Extensions

        [not loaded]    com.citrix.kext.gusb (1.0) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Support]

        [loaded]    com.checkpoint.cpfw (1.0 - SDK 10.6) [Support]

        [not loaded]    com.cmedia.driver.PioneerN70AN50AUSBAudio (2.7.6f4 - SDK 10.9) [Support]

        [not loaded]    com.nvidia.CUDA (1.1.0) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0) [Support]

     

    System Launch Agents:

        [loaded]    162 Apple tasks

        [running]    74 Apple tasks

     

    System Launch Daemons:

        [loaded]    191 Apple tasks

        [running]    96 Apple tasks

     

    Launch Agents:

        [running]    com.Logitech.Control Center.Daemon.plist [Support]

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist [Support]

        [loaded]    com.checkpoint.eps.gui.plist [Support]

        [loaded]    com.checkpoint.eps.upgrader.plist [Support]

        [loaded]    com.citrix.AuthManager_Mac.plist [Support]

        [running]    com.citrix.ReceiverHelper.plist [Support]

        [running]    com.citrix.ServiceRecords.plist [Support]

        [loaded]    com.divx.dms.agent.plist [Support]

        [loaded]    com.divx.update.agent.plist [Support]

        [loaded]    com.google.keystone.agent.plist [Support]

        [loaded]    com.oracle.java.Java-Updater.plist [Support]

        [loaded]    com.paragon.updater.plist [Support]

        [running]    com.synology.SynoSIMBL.plist [Support]

        [loaded]    com.synology.SynoSIMBL_RefreshFinder.plist [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

        [loaded]    com.adobe.agsservice.plist [Support]

        [loaded]    com.adobe.fpsaud.plist [Support]

        [running]    com.checkpoint.epc.service.plist [Support]

        [loaded]    com.disconnect.networklistener.plist [Support]

        [loaded]    com.google.keystone.daemon.plist [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist [Support]

        [loaded]    com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist [Support]

        [loaded]    net.sourceforge.MonolingualHelper.plist [Support]

        [loaded]    One Apple task

     

    User Launch Agents:

        [running]    com.spotify.webhelper.plist [Support]

     

    User Login Items:

        SecureClient    UNKNOWN  (missing value)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [running]    com.adobe.acc.AdobeDesktopService.120672.20B06313-545D-40DA-9DD3-467136E9234E

        [running]    com.adobe.accmac.111072

        [running]    com.adobe.headlights.LogTransport2App.212512

        [running]    com.apple.xpc.launchd.oneshot.0x10000000.Spotify

        [running]    com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome

        [running]    com.checkpoint.eps_vpn.ui.229792

        [running]    com.etresoft.EtreCheck.230112

        [loaded]    com.google.Chrome.141472

        [failed]    com.iOSinstaller.updd

        [running]    com.macromates.textmate.84192

        [running]    com.pilotmoon.scroll-reverser.119072

     

    Internet Plug-ins:

        AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

        Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

        DivX Web Player: Version: 3.5.0.5 - SDK 10.10 [Support]

        AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

        Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Support]

        iPhotoPhotocast: Version: 7.0

        PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6 [Support]

        QuickTime Plugin: Version: 7.7.3

        FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

        CitrixICAClientPlugIn: Version: 12.1.0 - SDK 10.10 [Support]

        AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

        MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

        OVSHelper: Version: 1.1 [Support]

        Google Earth Web Plug-in: Version: 6.1 [Support]

        Default Browser: Version: 601 - SDK 10.11

        SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6 [Support]

        SquareClock_Production_HBMV1: Version: e0648a0001d11156

        JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

        OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]

     

    Safari Extensions:

        1Password

        AdBlock

        Synology Download Station for Safari

        ClickToPlugin

     

    3rd Party Preference Panes:

        Flash Player  [Support]

        Java  [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.06 GB Disk used: 212.42 GB

        Destinations:

            Timemachine [Network]

            Total size: 1.47 TB

            Total number of backups: 36

            Oldest backup: 25-8-15 22:27 

            Last backup: 7-2-16 14:14 

            Size of backup disk: Adequate

                Backup size 1.47 TB > (Disk used 212.42 GB X 3)

     

            Backup Nedap [Local]

            Total size: 999.86 GB

            Total number of backups: 67

            Oldest backup: 6-10-14 12:08 

            Last backup: 10-2-16 11:42 

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 212.42 GB X 3)

     

    Top Processes by CPU:

            15%    kernel_task

             5%    WindowServer

             4%    diskimages-helper

             3%    Spotify Helper(2)

             2%    TextMate

     

    Top Processes by Memory:

        1.24 GB    kernel_task

        1016 MB    Google Chrome Helper(10)

        672 MB    Spotify Helper(2)

        590 MB    mds_stores

        246 MB    Adobe CEF Helper(2)

     

    Virtual Memory Information:

        7.22 GB    Free RAM

        8.77 GB    Used RAM (4.41 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Feb 10, 2016, 10:29:32 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-222932_[redacted].crash

            com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes

        Feb 10, 2016, 10:00:18 PM    Self test - passed

        Feb 10, 2016, 09:54:50 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-215450_[redacted].crash

        Feb 10, 2016, 09:36:37 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-213637_[redacted].cras h

            /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDae mon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 09:29:54 PM    ~/Library/Logs/DiagnosticReports/cloudd_2016-02-10-212954_[redacted].crash

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

        Feb 10, 2016, 09:29:05 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-212905_[redacted].crash

        Feb 10, 2016, 07:45:55 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-194555_[redacted].crash

        Feb 10, 2016, 07:45:45 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-194545_[redacted].crash

        Feb 10, 2016, 07:33:50 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-193350_[redacted].crash

        Feb 10, 2016, 02:38:09 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143809_[redacted].crash

        Feb 10, 2016, 02:37:59 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143759_[redacted].crash

        Feb 10, 2016, 02:36:27 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143627_[redacted].crash

        Feb 10, 2016, 02:36:06 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143606_[redacted].crash

        Feb 10, 2016, 01:42:44 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-134244_[redacted].crash

        Feb 10, 2016, 01:36:51 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133651_[redacted].crash

        Feb 10, 2016, 01:36:41 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133641_[redacted].crash

        Feb 10, 2016, 01:27:17 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-132717_[redacted].crash

        Feb 10, 2016, 01:22:22 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132222_[redacted].cras h

        Feb 10, 2016, 01:22:21 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132221_[redacted].cras h

            /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 01:13:09 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131309_[redacted].crash

        Feb 10, 2016, 01:12:52 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131252_[redacted].crash

        Feb 10, 2016, 01:12:01 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131201_[redacted].crash

        Feb 10, 2016, 01:11:13 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131113_[redacted].crash

        Feb 10, 2016, 01:11:09 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131109_[redacted].crash

        Feb 10, 2016, 01:10:58 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131058_[redacted].crash

        Feb 10, 2016, 01:04:42 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-130442_[redacted].cras h

        Feb 10, 2016, 10:22:26 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102226_[redacted].cras h

        Feb 10, 2016, 10:22:24 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102224_[redacted].cras h

            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 10:22:23 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102223_[redacted].cras h

        Feb 10, 2016, 10:20:32 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102032_[redacted].cras h

        Feb 10, 2016, 10:20:31 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102031_[redacted].cras h

        Feb 10, 2016, 09:38:15 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093815_[redacted].cras h

        Feb 10, 2016, 09:38:14 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093814_[redacted].cras h

        Feb 10, 2016, 09:24:25 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092425_[redacted].crash

        Feb 10, 2016, 09:24:16 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092416_[redacted].crash

        Feb 10, 2016, 09:23:39 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092339_[redacted].crash

        Feb 10, 2016, 09:23:34 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092334_[redacted].crash

        Feb 10, 2016, 09:20:13 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092013_[redacted].crash

        Feb 10, 2016, 09:15:22 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091522_[redacted].crash

        Feb 10, 2016, 09:15:17 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091517_[redacted].crash

        Feb 10, 2016, 09:08:31 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-090831_[redacted].crash

        Feb 9, 2016, 11:30:04 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-233004_[redacted].crash

        Feb 9, 2016, 11:27:45 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232745_[redacted].crash

        Feb 9, 2016, 11:27:43 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232743_[redacted].crash

        Feb 9, 2016, 11:27:40 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232740_[redacted].crash

        Feb 9, 2016, 11:27:39 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232739_[redacted].crash

        Feb 9, 2016, 11:27:34 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232734_[redacted].crash

        Feb 9, 2016, 11:27:32 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232732_[redacted].crash

        Feb 9, 2016, 11:27:27 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232727_[redacted].crash

        Feb 9, 2016, 11:27:25 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232725_[redacted].crash

        Feb 9, 2016, 11:27:21 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232721_[redacted].crash

        Feb 9, 2016, 04:45:21 PM    ~/Library/Logs/DiagnosticReports/cloudd_2016-02-09-164521_[redacted].crash

        Feb 9, 2016, 04:29:35 PM    /Library/Logs/DiagnosticReports/CCleaner_2016-02-09-162935_[redacted].cpu_resou rce.diag [Details]

            /Applications/CCleaner.app/Contents/MacOS/CCleaner

        Feb 8, 2016, 03:32:39 PM    /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-02-08-153239_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

     

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 11, 2016 2:48 AM in response to wouter91
    Level 10 (207,926 points)
    Applications
    Feb 11, 2016 2:48 AM in response to wouter91

    Read this whole message before doing anything.

    Back up all data.

    Quit iTunes if it’s running.

    Step 1

    Hold down the option key and select

              Go Library

    from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:

              Application Support/SyncServices

              Caches/com.apple.iTunes

              Caches/QCCompositionRepository-com.apple.iTunes.cache

              Containers/com.apple.BKAgentService

              Saved Application State/com.apple.iTunes.savedState

    Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.

    Step 2

    If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

              iTunes

    Note: you are not moving the iTunes application or the iTunes library. You’re moving a folder named “iTunes.” Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

    Step 3

    In the Preferences subfolder, there may be several files having names that begin with either of the following strings:

              com.apple.iTunes

              com.apple.mobile.iTunes

    Move them all to the Desktop.

    Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

    Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.

    If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.

    If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 10, 2016 11:53 PM in response to Linc Davis
    Level 6 (10,477 points)
    Mac OS X
    Feb 10, 2016 11:53 PM in response to Linc Davis

      Posted already:    "...Being able to use iTunes as a different user..."

    And "Step 1: iTunes launches normally when logged in as guest user"

  • by Lexiepex,

    Lexiepex Lexiepex Feb 11, 2016 1:10 AM in response to wouter91
    Level 6 (10,477 points)
    Mac OS X
    Feb 11, 2016 1:10 AM in response to wouter91

    - Does Checkpoint work correctly with SIP back on?

    - About Java: this thread is interesting: Update Ruined How my Java Applications Worked  it is a long thread but halfway there is an interesting discussion about Apple's Java and Oracle's Java and whether Java is needed.

    - Adobe: there must have been something with it in the past, Adobe itself does not change the Hosts file. You don't have to do anything about the Hosts file now.

    - What is Adobe ARMDC doing for you?

    - what is doing One Apple Task?

    Look at:

    1. There is still an entry in the Users&Groups->Login Items: SecureClient. Remove with the minus sign?

    7. MemoryClean is still there, it is really conflicting with OSX memory handling.

    going on now:

    10. Internet plugins:

    -- is Citric still in use:? if not, trash the plugin

    -- Remove all, except: (Citric?), Flashplayer (2), QuickTime, Silverlight(?), DefaultBrowser, Java, OfficeLiveBrowser(?).

    especially the PepperFlash must go !

    11. Synology and Simbl should be removed: Simbl is not very compatible.

    Lex

  • by wouter91,

    wouter91 wouter91 Feb 11, 2016 2:51 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 11, 2016 2:51 AM in response to Linc Davis

    After step 1 iTunes launched without problems and everything seems to be in working order again

     

    Thanks for the help!

  • by wouter91,

    wouter91 wouter91 Feb 11, 2016 5:26 AM in response to Lexiepex
    Level 1 (0 points)
    Feb 11, 2016 5:26 AM in response to Lexiepex
    • Used Adobe's tool to remove old stuff and fix the hosts file.
    • Removed Citrix client; never used it.
    • SecureClient is the VPN client in my understanding; removed it from login items and everything kept working fine.
    • Kept Moom and ScrollReverser as login items -- grown to love them.
    • Endpoint sercurity (VPN) works correctly after SIP was enabled.
    • I removed MemoryClean in the first go. Any thoughts where any remnants may be?

     

    Updated report:

     

    EtreCheck version: 2.9.3 (253)

    Report generated 2016-02-11 14:23:45

    Download EtreCheck from http://etrecheck.com

    Runtime 1:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,5

        1 2,8 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 53 - SN = D865197Q39XFWLKAY

     

    Video Information:

        AMD Radeon R9 M370X - VRAM: 2048 MB

            Color LCD 3360 x 2100

            Thunderbolt Display 2560 x 1440

        Intel Iris Pro

     

    System Software:

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.06 GB (289.38 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Display)

        Apple Inc. Apple Thunderbolt Display

        Apple, Inc. Keyboard Hub

            Mitsumi Electric Apple Optical USB Mouse

            AudioQuest inc. AudioQuest DragonFly

            Apple, Inc Apple Keyboard

        Apple Inc. Display Audio

        Apple Inc. Apple Internal Keyboard / Trackpad

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt Display

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Support]

        [loaded]    com.checkpoint.cpfw (1.0 - SDK 10.6) [Support]

        [not loaded]    com.cmedia.driver.PioneerN70AN50AUSBAudio (2.7.6f4 - SDK 10.9) [Support]

     

    System Launch Agents:

        [loaded]    162 Apple tasks

        [running]    74 Apple tasks

     

    System Launch Daemons:

        [loaded]    194 Apple tasks

        [running]    93 Apple tasks

     

    Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist [Support]

        [loaded]    com.checkpoint.eps.gui.plist [Support]

        [loaded]    com.checkpoint.eps.upgrader.plist [Support]

        [loaded]    com.google.keystone.agent.plist [Support]

        [loaded]    com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

        [loaded]    com.adobe.agsservice.plist [Support]

        [loaded]    com.adobe.fpsaud.plist [Support]

        [running]    com.checkpoint.epc.service.plist [Support]

        [loaded]    com.google.keystone.daemon.plist [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist [Support]

        [loaded]    com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist [Support]

        [loaded]    net.sourceforge.MonolingualHelper.plist [Support]

        [loaded]    One Apple task

     

    User Launch Agents:

        [running]    com.spotify.webhelper.plist [Support]

     

    User Login Items:

        Scroll Reverser    Application Hidden (/Applications/Scroll Reverser.app)

        Moom    Application  (/Applications/Moom.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [running]    com.adobe.acc.AdobeDesktopService.120672.D4CFA3A7-5868-46B9-BF5D-51F04AB2A0A6

        [running]    com.adobe.accmac.111072

        [running]    com.apple.xpc.launchd.oneshot.0x10000000.Google Chrome

        [running]    com.apple.xpc.launchd.oneshot.0x10000001.Microsoft Outlook

        [running]    com.apple.xpc.launchd.oneshot.0x10000002.TextMate

        [running]    com.apple.xpc.launchd.oneshot.0x10000003.Spotify

        [running]    com.apple.xpc.launchd.oneshot.0x10000005.Microsoft AU Daemon

        [running]    com.checkpoint.eps_vpn.ui.229792

        [running]    com.etresoft.EtreCheck.230112

        [loaded]    com.google.Chrome.141472

        [running]    com.manytricks.Moom.91232

        [running]    com.pilotmoon.scroll-reverser.119072

     

    Internet Plug-ins:

        AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

        FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

        Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

        AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

        Default Browser: Version: 601 - SDK 10.11

        OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]

        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

        JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

     

    Safari Extensions:

        1Password

        AdBlock

        Synology Download Station for Safari

        ClickToPlugin

     

    3rd Party Preference Panes:

        Flash Player  [Support]

        Java  [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.06 GB Disk used: 209.68 GB

        Destinations:

            Timemachine [Network]

            Total size: 1.47 TB

            Total number of backups: 36

            Oldest backup: 25-8-15 22:27

            Last backup: 7-2-16 14:14

            Size of backup disk: Adequate

                Backup size 1.47 TB > (Disk used 209.68 GB X 3)

     

            Backup Nedap [Local]

            Total size: 999.86 GB

            Total number of backups: 67

            Oldest backup: 6-10-14 12:08

            Last backup: 10-2-16 11:42

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 209.68 GB X 3)

     

    Top Processes by CPU:

             6%    WindowServer

             3%    kernel_task

             1%    Adobe CEF Helper(3)

             1%    fontd

             1%    Creative Cloud

     

    Top Processes by Memory:

        1.63 GB    Google Chrome Helper(13)

        1.23 GB    kernel_task

        655 MB    mdworker(28)

        410 MB    mds_stores

        311 MB    helpd

     

    Virtual Memory Information:

        8.78 GB    Free RAM

        7.21 GB    Used RAM (3.38 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Feb 11, 2016, 01:24:44 PM    Self test - passed

        Feb 10, 2016, 11:05:28 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-230528_[redacted].cras h

            /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 09:36:37 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-213637_[redacted].cras h

            /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDae mon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 01:22:22 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132222_[redacted].cras h

        Feb 10, 2016, 01:22:21 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132221_[redacted].cras h

        Feb 10, 2016, 01:04:42 PM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-130442_[redacted].cras h

        Feb 10, 2016, 10:22:26 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102226_[redacted].cras h

        Feb 10, 2016, 10:22:24 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102224_[redacted].cras h

            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon

        Feb 10, 2016, 10:22:23 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102223_[redacted].cras h

        Feb 10, 2016, 10:20:32 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102032_[redacted].cras h

        Feb 10, 2016, 10:20:31 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102031_[redacted].cras h

        Feb 10, 2016, 09:38:15 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093815_[redacted].cras h

        Feb 10, 2016, 09:38:14 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093814_[redacted].cras h

        Feb 9, 2016, 04:29:35 PM    /Library/Logs/DiagnosticReports/CCleaner_2016-02-09-162935_[redacted].cpu_resou rce.diag [Details]

            /Applications/CCleaner.app/Contents/MacOS/CCleaner

        Feb 8, 2016, 03:32:39 PM    /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-02-08-153239_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

  • by Lexiepex,

    Lexiepex Lexiepex Feb 11, 2016 6:01 AM in response to wouter91
    Level 6 (10,477 points)
    Mac OS X
    Feb 11, 2016 6:01 AM in response to wouter91

    Adobe OK, good job, what was the Adobe tool you used?

    Citrix OK.

    SecureClient is not running now, are you sure that it has anything to do with your VPN: perhaps ask the IT manager.

    Moom and Scrollreverser: Harmless, but old hat

    Endpoint and SIP OK.

    MemoryClean: I don't see it anymore, It was in the first etrecheck2.9.3 list under "other apps" and it was running.

    If you want you can delete all reports in

    Apple SSD->Library->Logs->DiagnosticReports

    Then only new reports are seen. But the total size is very little, so it is not really necessary.

    Rather clean now. I am satisfied. I hope you too.

    Lex

  • by Linc Davis,

    Linc Davis Linc Davis Feb 11, 2016 6:11 AM in response to Linc Davis
    Level 10 (207,926 points)
    Applications
    Feb 11, 2016 6:11 AM in response to Linc Davis

    It should already be obvious that the "etrecheck" stuff is irrelevant. If iTunes is working now, you don't need to do anything else.

  • by Lexiepex,

    Lexiepex Lexiepex Feb 11, 2016 10:00 AM in response to wouter91
    Level 6 (10,477 points)
    Mac OS X
    Feb 11, 2016 10:00 AM in response to wouter91

    We have cleaned the system up using the etrecheck list. That is what it is for. And that is what we said up front. Read about Java, use the url I gave you.

    happy computing,

    Lex

     

    <Edited by Host>

  • by wouter91,

    wouter91 wouter91 Feb 11, 2016 7:34 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 11, 2016 7:34 AM in response to Linc Davis

    Feels like killing two birds with one stone

     

    Thanks to the both of you!

  • by wouter91,

    wouter91 wouter91 Feb 11, 2016 7:52 AM in response to Lexiepex
    Level 1 (0 points)
    Feb 11, 2016 7:52 AM in response to Lexiepex
  • by Lexiepex,

    Lexiepex Lexiepex Feb 11, 2016 8:02 AM in response to wouter91
    Level 6 (10,477 points)
    Mac OS X
    Feb 11, 2016 8:02 AM in response to wouter91

    Almost the same name as CCleaner.....

    Thanks, looks good !

    Lex

  • by gopal.bsm,

    gopal.bsm gopal.bsm Apr 1, 2016 10:27 PM in response to Linc Davis
    Level 1 (8 points)
    iTunes
    Apr 1, 2016 10:27 PM in response to Linc Davis

    could you please provide me the navigation to the GO-library. I can't able to get in my computer or in itunes..

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