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Helpful answers
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by Russ H,★HelpfulFeb 11, 2016 12:48 PM in response to oscarfrompougues les eaux
Russ H
Feb 11, 2016 12:48 PM
in response to oscarfrompougues les eaux
Level 7 (21,820 points)
QuicktimeHave you ever used a different Apple ID?
Russ
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by Luis Sequeira1,Feb 5, 2016 11:37 AM in response to oscarfrompougues les eaux
Luis Sequeira1
Feb 5, 2016 11:37 AM
in response to oscarfrompougues les eaux
Level 6 (12,238 points)
Mac OS XIn addition to what Russ said, if you used the same Apple ID and it does not show, it may be hidden.
Click on Store->View My Account, enter your password and then look for Hidden Items and click on Manage.
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Feb 11, 2016 9:08 AM in response to oscarfrompougues les eauxby editorDJSing,I'm having the same issue..."Wrong Apple ID" But it most certainly is the correct Apple ID. No issue with Motion or Compressor updating. FCPX isn't there to manage in the hidden purchases either.
Oh well... This version seems to be buggy anyways. Maybe a fix is coming soon.
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Feb 11, 2016 9:11 AM in response to editorDJSingby Tom Wolsky,This has nothing to do with the application, but might be an App Store problem. You need to contact them if the correct Apple ID is being used and the app is not in purchases.
Did you purchase the application pre-installed from Apple? There have been problems reported with that in the App Store.
PS the app is exceptionally stable at the moment.
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Feb 11, 2016 9:14 AM in response to Tom Wolskyby editorDJSing,No, it was purchased through the App store.
Still waiting on a response from them on the issue.
D
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Feb 11, 2016 9:27 AM in response to Tom Wolskyby Russ H,Tom Wolsky wrote:
PS the app is exceptionally stable at the moment.
Same impression here. Loads faster too.
Russ
