Q: Upgrade crashes
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Feb 11, 2016 11:38 AMby jason269,Hello, Fish.
Thank you for visiting Apple Support Communities.
I understand you are receiving and error when attempting to update iTunes. Here is the troubleshooting article that I would go through for this issue.
If you can't install or update iTunes for Windows
Cheers
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Feb 11, 2016 12:11 PMby turingtest2,Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.
If it isn't there to remove see the Microsoft Program Install and Uninstall utility mentioned in note 1 to the second box of the user tip mentioned below. As a last resort see the section Install missing components and install everything apart from ASU.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
