Q: iPad 2 won't back up to my Mac

My iPad 2 won't backup to my Mac. Both have latest software updates. Seems to back up about 30 minutes then I get an error saying the iPad has disconnected. Happens with sync over WiFi or when cabled to Mac. I've changed cables and used different USB ports. I've shut down and completely restarted the Mac and iPad. Apple support has no idea. We've tried my husband's PC. Same result, will not backup to any computer. I have had success backing up to iCloud.

iPad 2, iOS 9.2.1

Posted on Feb 10, 2016 8:00 PM

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Q: iPad 2 won't back up to my Mac

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by pedro d,

pedro d Feb 12, 2016 7:14 AM in response to ntaylor806
Community Specialists

Feb 12, 2016 7:14 AM in response to ntaylor806

Hello there, ntaylor806.

It seems you are unable to make a backup of your iPad 2 through the iTunes application on multiple computers. You have been very diligent with troubleshooting so far, and I found a Knowledge Base article, that covers most of the steps you've already performed but also some additional steps you may not have:

If you can‘t make an iTunes backup of your iPhone, iPad, or iPod touch

4
Reset the Lockdown folder.
Try resetting the Lockdown folder to start or save a backup.

Thanks for reaching out to Apple Support Communities.

Kind Regards.
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Q: iPad 2 won't back up to my Mac

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by pedro d,

4

Reset the Lockdown folder.

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