Patro

Q: Can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image  of a girl with his Iphone hiding the music list I can't getrid of this image. I don't want to try or buy Music

can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image  of a girl with his Iphone hiding the music list I can't getrid of this image. I don't want to try or buy Music If I touch the image nothing happens no link to Music store. The image  is there and that's all. How get back to my music.

 

IMG_0002.png

iPad Mini, iOS 9.2.1

Posted on Jan 22, 2016 12:44 AM

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Q: Can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image  of a girl with his Ipho ... more

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  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Jan 22, 2016 2:14 AM in response to Patro
    Level 8 (38,416 points)
    Mac OS X
    Jan 22, 2016 2:14 AM in response to Patro

    On one of the devices, try doing a Restart (to give iOS a fresh start).  Data is not affected.

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Then, go into Settings -> Music, and make sure Show Apple Music is turned OFF.  Tap the Music app.  If you see that image with the girl holding iPhone, there should be choices on screen to Join Apple Music or show your own music (don't remember exact wording).  Pick the latter.

    no link to Music store

    The store for buying music is a separate app called iTunes Store.

  • by Patro,

    Patro Patro Jan 22, 2016 3:05 AM in response to Kenichi Watanabe
    Level 1 (11 points)
    Mac OS X
    Jan 22, 2016 3:05 AM in response to Kenichi Watanabe

    Thanks,

    I did that many times, but there is no choice to join Apple music when I touch the screen And Show Apple Music is Off

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 22, 2016 3:09 AM in response to Patro
    Level 8 (38,416 points)
    Mac OS X
    Jan 22, 2016 3:09 AM in response to Patro

    If I recall, the screen showing image of girl with iPhone has the Join Apple Music choice BOLDLY highlighted.  Below that choice, it says something like "Show My Music" (or words to that effect) in plain text.  Tap that second choice.

  • by nickbob235,Apple recommended

    nickbob235 nickbob235 Jan 22, 2016 3:19 PM in response to Patro
    Level 1 (7 points)
    Jan 22, 2016 3:19 PM in response to Patro

    I had this issue today too after I downloaded the latest iOS update. I opened and closed the app 5+ times and nothing seemed to work. I then just left the image of the girl on the screen open for awhile (30 seconds) and eventually some buttons loaded beneath her asking if I wanted to join Apple Music. I clicked No and now it's fine.

  • by KemistryOK,

    KemistryOK KemistryOK Feb 6, 2016 2:36 PM in response to Patro
    Level 1 (0 points)
    Feb 6, 2016 2:36 PM in response to Patro

    I have this same problem when trying to access the radio. I tried restarting and still have it. I DO have a choice at the bottom of the "girl" screen of "Not Now". It goes back to screen to choose a genre of music, I choose one, the bottom "play" box pops up briefly, goes away and I get the "girl" screen again. Do I have to sign up for Apple Music now to listen to the Radio feature in My Music?

  • by gail from maine,

    gail from maine gail from maine Feb 6, 2016 2:44 PM in response to KemistryOK
    Level 7 (25,734 points)
    iCloud
    Feb 6, 2016 2:44 PM in response to KemistryOK

    The Radio feature is no longer a free option, so you do have to sign up for Apple Music in order to use the Radio. Be sure that you understand the ramifications of using this service before signing up - it changes the way that Music works on your device:

     

    Join Apple Music - Apple Support

     

    APPLE MUSIC VS. ITUNES MATCH

     

    Apple Music - Manage Your Music - Apple Support

     

    You can still use Beats 1 without a subscription:

     

    https://itunes.apple.com/us/station/beats-1/idra.978194965f

     

    Best of luck,

     

    GB

  • by yec82,

    yec82 yec82 Feb 12, 2016 11:15 AM in response to KemistryOK
    Level 1 (0 points)
    Feb 12, 2016 11:15 AM in response to KemistryOK

    I had this same problem tried restarting and nothing happened.  So I turned ON Apple music then restarted my phone.  Went back into Setting and turned OFF Apple music and then I FINALLY got the message to go to my music.   Hope this works for you.

  • by Maxbellons,

    Maxbellons Maxbellons Feb 15, 2016 11:26 AM in response to Patro
    Level 1 (0 points)
    Feb 15, 2016 11:26 AM in response to Patro

    HE In my iphone 6s+ pressing the music icon hard (3d touch) the option to search music appears. Tape on that, this give u the choiche to exit and come back to your music library.

    HOpe this is useful

    bye

    max

  • by Simonsjon,

    Simonsjon Simonsjon May 4, 2016 6:45 AM in response to Maxbellons
    Level 1 (4 points)
    May 4, 2016 6:45 AM in response to Maxbellons

    I have tried these options without success. Oddly, after changing the setting to not showing Apple Music and restarting (that is, pressing sleep and home button) I did momentarily see my music, but then that annoying girl with her iPhone was back. The page with her and the corporate image is completely unresponsive on my iPad, so I can't opt to either join or not join corporate music.

     

    I'd really like to see a response here from a service person from the corporation. You've caused the problem, you can give the solution, instead of expecting the consumers you call the "community" to do your work for you while the coproationrporation rakes in billions.

  • by gail from maine,

    gail from maine gail from maine May 4, 2016 11:50 AM in response to Simonsjon
    Level 7 (25,734 points)
    iCloud
    May 4, 2016 11:50 AM in response to Simonsjon

    You won't get a response from Apple here. This is a user to user technical support forum. Why not contact iTunes Support:

     

    iTunes Support WorldWide

     

    GB

  • by shivarajpillai,

    shivarajpillai shivarajpillai Jun 26, 2016 12:25 PM in response to Kenichi Watanabe
    Level 1 (8 points)
    Jun 26, 2016 12:25 PM in response to Kenichi Watanabe

    great.

    thank you for your info