Q: frozen on "slide to upgrade"

Hi Kacia,

I'm sorry to hear your iOS device is frozen, I recommend checking out this support article from Apple for steps to resolving this issue: https://support.apple.com/en-us/HT205239

Hopefully this helps,

John

Hi,

You're welcome! Did these problems occur after you followed the steps in the article? If you'd like, you can schedule a Genius Bar appointment at your nearest Apple Store for them to look over your device. If you're interested in doing so, here's an article on getting you an appointment: http://www.apple.com/retail/geniusbar/

-Regards,

John

Hi,

You're welcome, I hope everything works out.

John