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All replies
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Helpful answers
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Feb 13, 2016 6:04 PM in response to kaciaby Coolbobcat2,★HelpfulHi Kacia,
I'm sorry to hear your iOS device is frozen, I recommend checking out this support article from Apple for steps to resolving this issue: https://support.apple.com/en-us/HT205239
Hopefully this helps,
John
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Feb 13, 2016 6:06 PM in response to Coolbobcat2by kacia,Thank you so much for the article, I did the update etc but have found it now gets stuck on the apple logo periodically..... and then I have to sign into my apple id to get it going after I hit the two buttons. I am thinking maybe I have a dud!
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Feb 13, 2016 6:32 PM in response to kaciaby Coolbobcat2,Hi,
You're welcome! Did these problems occur after you followed the steps in the article? If you'd like, you can schedule a Genius Bar appointment at your nearest Apple Store for them to look over your device. If you're interested in doing so, here's an article on getting you an appointment: http://www.apple.com/retail/geniusbar/
-Regards,
John
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Feb 14, 2016 7:24 AM in response to kaciaby Coolbobcat2,Hi,
You're welcome, I hope everything works out.
John