HT204071: What to do after you change your Apple ID email address or password

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touchofgrey
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Q: Have new Apple ID but unable to change anything in the name, address, etc... dept. because I do not remember the security questions. Now what?

I was able to change my Apple ID and password. After that I saw that none of the info in my account was correct, so I wanted to change them, but was unable to do so because I cannot remember what my first car and first street name I lived on were. How do I get into to make these changes?

Thanks

MacBook Pro, OS X Yosemite (10.10)

Posted on Feb 12, 2016 3:03 AM

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touchofgrey

Q: Have new Apple ID but unable to change anything in the name, address, etc... dept. because I do not remember the security question ... more

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  • by D.Cohen,

    D.Cohen D.Cohen Feb 12, 2016 3:11 AM in response to touchofgrey
    Level 6 (8,424 points)
    Desktops
    Feb 12, 2016 3:11 AM in response to touchofgrey

    If you forgot the answers to your Apple ID security questions - Apple Support

  • by touchofgrey,

    touchofgrey touchofgrey Feb 13, 2016 2:43 AM in response to D.Cohen
    Level 1 (0 points)
    Feb 13, 2016 2:43 AM in response to D.Cohen

    Thank you very much for your reply.

    However, in the Security section it is still asking me for the pet name and street name. So, I am back to square one.

    It would be nice if this problem could be solved, but not nearly as important as my problem with someone having my computer hacked.

    Have tried to erase the hard drive but in the Disc Utility section - in the left column - I have TWO Macintosh HD selections. Highlighting the first one, I see

    only First Aid/Partition. No "Erase" button. Highlighting the SECOND Macintosh HD I have First Aid / Erase / Restore buttons. When I press the Erase button, all options are greyed out except the "Erase free space..." button.

    But, to begin with, I have also tried to shut down the computer and then restart it by pressing the power button and the "alt" key. (option key) The screen that came up is NOT the picture of the two hard drive but a grey screen with a large padlock and a small window to enter the password. The window is unresponsive! So, I had to shut down and start it in the regular mode. Think I've been hacked?

    ANY help would be super appreciated because currently I am in Hungary - cancer treatment - and there is NO ONE capable of helping with an APPLE computer! N O B O D Y! Tried to write to apple, no response.

    Someone PLEASE, help.

     

    Many thanks.

  • by Eric Root,

    Eric Root Eric Root Feb 13, 2016 10:03 AM in response to touchofgrey
    Level 9 (70,161 points)
    iTunes
    Feb 13, 2016 10:03 AM in response to touchofgrey

    There is a contact link.

     

    Apple ID Support


    If you want to erase the hard drive, do a backup,  preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair Disk and Repair Permissions until you get no errors.  Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.

     

    OS X Recovery

     

    OS X Recovery (2)


  • by touchofgrey,

    touchofgrey touchofgrey Feb 15, 2016 3:39 AM in response to Eric Root
    Level 1 (0 points)
    Feb 15, 2016 3:39 AM in response to Eric Root

    Hi Eric,

    Thanks for your reply.

    I may not be explaining my problem properly, because none of you have understood that I am UNABLE to do what you and everyone else are suggesting.

    As I said both times before, when I press the power button and the "R" key and hold the "R" until I hear the chime, I get to my regular screen where I see

    user icon and enter the password!

    If I hold the power and "Alt" key, I get a huge padlock on the screen and a place where someone -in this case the person who hacked me - would enter a password.

    So, please, believe me I have done it correctly and have taken it to others who also have tried it.

    Now, I would only like to ask if there is a way to purchase a recovery disk from apple and if so, would someone please, send me an EXACT link to it?

     

    MacBook Pro Yosemite 10. 10

     

    Once again, I really appreciate all you guys have done for me. I guess this is a heavy duty problem. Worry not, though! Payback is a ....!

     

    Touchofgrey

  • by Eric Root,

    Eric Root Eric Root Feb 15, 2016 8:59 AM in response to touchofgrey
    Level 9 (70,161 points)
    iTunes
    Feb 15, 2016 8:59 AM in response to touchofgrey

    Try booting into Internet Recovery (command - option/alt - R on a restart). It is a slow process. You can erase the disk there. This will install the OS that the computer shipped with. You can then try to upgrade from there.