Q: Any workaround to links to KB that don't work?
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Feb 16, 2016 8:09 PMby ChitlinsCC,HelpfulI use Google "Site Search" for keyword terms rather than "in the form of a question" = for example:
- term01 term02 site:support.apple.com = returns "HT" & TS" prefix articles (How To & TroubleShooting)
- one can search discussions.apple.com to narrow it down to the forums
- help.apple.com MAY return relevant results
our good friend a brody has a User Tip concerning your very topic > Knowledgebase links of the info.apple.com format no longer work = VERY interesting
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Feb 13, 2016 11:46 AMby turingtest2,Looks like that article got pulled about a year ago. See https://web.archive.org/web/20150203223913/http://support.apple.com/en-us/HT2032 02 for an archived copy.
tt2
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Feb 16, 2016 5:44 AMby Alancito,Since it doesn't appear to have been mentioned already, the main Knowledge Base search page is here:
...Once a search term has been entered, the results can be filtered by Document Type > Support Articles
And website feedback (such as broken links) can be sent via this page:
http://www.apple.com/contact/feedback.html
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Feb 16, 2016 10:09 AMby ChitlinsCC,thanks, amigo
The in-house search seems to have had a visit to the "salon" (still to "airy" for my tastes) as well as the "doctor" = VERY much improved since my last inclination to give it a try - I am afraid that my GoggleSiteSearch habits will be hard to break, but I'll do a comparison test when I get time. Sort of like Ford v. Ferrari at Le Mans back in the day.
It seems like such radical improvements would warrant some fanfare... like the horn-tooting over Apple Recommends (which gets pinned for a week to every page)
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Feb 16, 2016 5:52 PMby Allan Jones,As the dead link is for and from a support page, I belive this support-specific feedback page may be your best route:
https://www.apple.com/support/feedback/
It has a topic area pulldown that even includes broken links:
"How-to and Troubleshooting Article" might also be an appropriate topic area.
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Feb 16, 2016 8:17 PMby Marlinespike,Thank you everyone who replied!
I've copied the A Brody post to a text edit file that now lives on my Mac and hopefully won't be subject to link rot.
ChitlinsCC, I've been using the Google domain specific search trick but unfortunately it keeps directing me to pages with broken links.
The internet archive is a good resource!
I will use that Support Feedback link to let Apple know how hard I find this new "user forum" and KB to use and search!
