Q: H

Where did you purchase this device? Is it possible that you have a device sold in a country that prohibits FaceTime? Are you connected to Wi-Fi? If you go to Settings, do you see FaceTime there?

On the device, open Settings, General, and then About. An iPod touch which has AB or AE just before the slash in its model number won't have FaceTime.

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Where in the world are you located? FaceTime is not available in some Middle Eastern countries - find out here > Wireless carrier support and features for iPhone in the Middle East - Apple Support

Get help if you can't make or receive FaceTime calls - Apple Support

try the 2nd link then

I believe the answer is what I hinted earlier about purchase location and what Niel said about the model number. Your device does not have FaceTime on it, and you will not be able to change that.

That iPod touch originated from a country where FaceTime is either banned or tied to a wireless carrier. Since an iPod touch can’t be connected to a carrier’s network, ones which fall into this category won’t have FaceTime, and there isn’t a way to add FaceTime to them.

If needed, sell it and buy one which originated in a different country.

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Googling shows that  MD720AB/A was manufactured for Sadia Arabian market. Thus, it does not have FaceTime and there is no way to get the FT app to appear on the device.

Suddess wrote:

 

wait a min, so according to this model no, you want to tell me there is no way i can use FACETIME??

That is correct. That is a governmental restriction. Apple has no control over that.

With regards to that iPod touch, yes.

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