HT205305: Use your Siri Remote or Apple TV Remote with Apple TV (4th generation)

Learn about Use your Siri Remote or Apple TV Remote with Apple TV (4th generation)
debsterwoodard

Q: My remote is not working - suggestions?

I cannot seem to get my apple remote to work.  The apple airplay is working, but the 4th generation remote is not responding.  Any suggestions on how to open it up to check a battery or problem solving??

AppleTV 2

Posted on Feb 13, 2016 2:37 PM

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Q: My remote is not working - suggestions?

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Feb 13, 2016 2:50 PM in response to debsterwoodard
    Level 10 (103,658 points)
    Apple TV
    Feb 13, 2016 2:50 PM in response to debsterwoodard

    Welcome to the Apple Community.

     

    1. Have you tried charging the remote. (do not try opening it up, it has a rechargeable battery, opening may void your warranty)
    2. Have you tried pressing the menu and up button for a few seconds while holding it an inch or two away from the Apple TV, if successful you should see an onscreen message saying the remote has been paired.
    3. If you have an older remote from an earlier model Apple TV or MacBook, you may be able to use it to restore the Apple TV which in many cases has been enough to re-enable the Siri remote. You will need to complete set up to undertake a restore.
    4. If you have a USB-C cable you can try restoring it by connecting it to iTunes on a computer.
    5. If you have tried all these steps, don't have an earlier remote or a USB-C cable or using them is too inconvenient, return it to the store from which you purchased it for a replacement.
  • by debsterwoodard,

    debsterwoodard debsterwoodard Feb 13, 2016 4:33 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 13, 2016 4:33 PM in response to Winston Churchill

    Thank you for your quick response!  Yes, it was my battery.  I had no idea that you could charge this Apple remote.  Thanks so much!