geoffreyfromlandsdale
Level 1 (0 points)

Q: very slow itunes movies

I have a 64GB 4th generation Apple TV, hard wired & all iTunes movies or tv shows have a very slow download. All other apps are OK.

Is there any way to fix?

Apple TV (4th generation), Windows 10

Posted on Feb 12, 2016 8:55 PM

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geoffreyfromlandsdale

Q: very slow itunes movies

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  • by joe_7399,

    joe_7399 joe_7399 Feb 14, 2016 7:52 AM in response to geoffreyfromlandsdale
    Community Specialists
    Feb 14, 2016 7:52 AM in response to geoffreyfromlandsdale

    Hello geoffreyfromlandsdale,

     

    Thanks for using the Apple Support Communities!

     

    I understand that movies and TV shows from iTunes are not downloading as quickly as you expect. To begin troubleshooting this situation, I recommend reading over and working through the suggested steps in the following article. 

     

    Get help playing or streaming content on your Apple TV - Apple Support

     

    Cheers!

  • by geoffreyfromlandsdale,

    geoffreyfromlandsdale geoffreyfromlandsdale Feb 15, 2016 5:40 AM in response to joe_7399
    Level 1 (0 points)
    Feb 15, 2016 5:40 AM in response to joe_7399

    Thanks for suggestion but that was the first thing I did. I hard wired the internet connection & changed from HD to SD as that had been suggest in other sites.When I play netflix by wifi on a smart TV , no problems. When I play 7plus, Tenplay , Stan or any other app through the Apple TV , no problems.

    The only problem is streaming movies or tv shows from iTunes. At times it says days a 7 hours till ready to play or more.  I have had to leave & try again next day or so. It may come down to 3 minutes till ready & then go back to a few hours. There have been a couple of times when it has only been 20 minutes or less. The slow play seems to be a common occurrence by the number of people on youtube & many other sites on the internet stating the same or similar.

    A pity as I was hoping I could watch a movie or 2 with friends but there is no set time frame when they can be watched. I had hopes that because it is Apple they would have fixed things by the 4th generation

    I guess it is just a dud service & a waste of money buying the device to watch latest release movies etc.

    Would be nice though to have it working reasonably.

  • by joe_7399,

    joe_7399 joe_7399 Feb 15, 2016 6:35 AM in response to geoffreyfromlandsdale
    Community Specialists
    Feb 15, 2016 6:35 AM in response to geoffreyfromlandsdale

    Greetings geoffreyfromlandsdale,

     

    Thanks for using the Apple Support Communities!

     

    Thanks for responding with this information. At this point, I would suggest contacting AppleCare directly. Contacting Apple Support will allow us to look at this specific situation and provide you the best support possible. 

     

    Contact Apple Support - Apple Support

     

    Have a great day!

  • by vazandrew,

    vazandrew vazandrew Feb 15, 2016 7:41 AM in response to geoffreyfromlandsdale
    Level 6 (19,108 points)
    Apple TV
    Feb 15, 2016 7:41 AM in response to geoffreyfromlandsdale

    Those other services adapt to the connection. iTunes is fixed rate, higher quality, and needs to load a portion before playback begins. What is your current connection via speedtest.net ? Is this occuring at specific times? Ensure DNS is set to auto (settings - general - network). Make sure router is up to date. How old is the router? Test on another network