Pandork9
Level 1 (5 points)

Q: cant print in boot camp with win 7

cant print in boot camp with win 7 anyone point me in right direction

iMac, OS X Mavericks (10.9)

Posted on Feb 13, 2016 5:01 PM

Close
Pandork9

Q: cant print in boot camp with win 7

  • All replies
  • Helpful answers

Page 1 of 3 last Next

  • by Loner T,

    Loner T Loner T Feb 13, 2016 6:32 PM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 13, 2016 6:32 PM in response to Pandork9

    1. What is the printer brand/model?

    2. How are the Mac and printer connected to each other?

    3. If the printer is Network-attached can you reach it from Windows?

    4. Do you have the correct printer drivers for your brand/model installed?

    5. Do you have proper Network drivers installed on W7?

  • by Pandork9,

    Pandork9 Pandork9 Feb 13, 2016 8:13 PM in response to Loner T
    Level 1 (5 points)
    Feb 13, 2016 8:13 PM in response to Loner T

    Hi Thanks

    1. HP Office Jet Plus 8600

    2. Printer has an ethernet cable to the Wireless Airport Extreme

        2a. Mac is has airport and ethernet cable the Wireless Airport Extreme

    3 Im not sure, although I don't believe so..

         Reason for this is that I do have the HP install disc.. and loaded the drivers that way

    4. Yes I down loaded the latest from HP

    5. Not sure , How would I determine that ( I am much more Mac minded)

     

    When I go to print something it does make it to the Que but get an error code

    when I check the Printer troubleshooter, it say there is no problem..

     

    Thanks for any help

  • by Loner T,

    Loner T Loner T Feb 13, 2016 8:38 PM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 13, 2016 8:38 PM in response to Pandork9

    In System Preferences -> Printers,

     

    1. if you Open Print Queue can you see the queue?

    2. under Options -> General -> Show Printer Web Page, can you reach the printer web page?

     

    If the Mac is connected via Ethernet and Wireless, both, do you have Guest Networking enabled? If yes, are you connecting to the Guest Network to print?

     

    Disconnect from Wireless (turn it off on the Mac) and try to print with an Ethernet-only connection.

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 7:30 AM in response to Loner T
    Level 1 (5 points)
    Feb 14, 2016 7:30 AM in response to Loner T

    1. Yes is see the Queue

    2.Yes i can get to the web page

    3. Don't see Guest Networking...

    3a turned off the wireless

    3. Yes i can print from the Ethernet only connection

     

    How should the network on the Windows 7 side in bootcamp be configured?

    Or how do i get to that point

     

    Again, many thanks for the help

  • by Loner T,

    Loner T Loner T Feb 14, 2016 7:59 AM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 14, 2016 7:59 AM in response to Pandork9

    On newer Airport Extremes (the vertical ones), it is possible to set a separate network for guests, which isolates designated SSIDs from each other. If your iMac connects to one of the 'guest' SSIDs, your traffic is isolated from the rest of the network. Your Ethernet test indicates that on the wired network, printing works.

     

    We need to look at your Extreme network setup. Do you have more than one SSID defined?

     

    Please see

     

    AirPort base stations: About the Guest network feature - Apple Support

    AirPort Utility 6.x: Set up a guest network

     

    for Guest networks. Please check if you have a Guest network.

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 8:18 AM in response to Loner T
    Level 1 (5 points)
    Feb 14, 2016 8:18 AM in response to Loner T

    Ok

    I did not have a guest network, now its check and on

  • by Loner T,

    Loner T Loner T Feb 14, 2016 9:09 AM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 14, 2016 9:09 AM in response to Pandork9

    Guest network isolates the network into two separate isolated parts. If you want to print using wired and wireless presentation, you want your Macs to connect to the non-guest network. Did you enable a separate SSID for Guests?

     

    If you know the IP address of the printer (from the utility page), can you reach the page when you disconnect from the Mac from Ethernet and only connect to WiFi. Try both, the guest and the non-guest network.

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 11:29 AM in response to Loner T
    Level 1 (5 points)
    Feb 14, 2016 11:29 AM in response to Loner T

    I can print fine from the MAC side..

    Yes i have a separate SSID for Guests

    I know the IP address of the printer

    yes I can reach from both guest and non guest with no ethernet

     

    I can not print from the Windows bootcamp side

    I appreciate your dilagence in helping

    Not sure

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 11:52 AM in response to Pandork9
    Level 1 (5 points)
    Feb 14, 2016 11:52 AM in response to Pandork9

    On a second look

    the guest network can not locate the printer

  • by Loner T,

    Loner T Loner T Feb 14, 2016 12:16 PM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 14, 2016 12:16 PM in response to Pandork9

    Pandork9 wrote:

     

    On a second look

    the guest network can not locate the printer

    This is expected behavior. The non-Guest network should allow you to reach the printer via Ethernet and the non-Guest WiFi. Can you verify?

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 1:36 PM in response to Loner T
    Level 1 (5 points)
    Feb 14, 2016 1:36 PM in response to Loner T

    Yes I can reach printer via ethernet and via non guest wireless but not from Guest network on mac side

  • by Loner T,

    Loner T Loner T Feb 14, 2016 2:24 PM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 14, 2016 2:24 PM in response to Pandork9

    From the Windows side, can you reach the printer from Ethernet and non-Guest Wireless SSID?

  • by Pandork9,

    Pandork9 Pandork9 Feb 14, 2016 2:33 PM in response to Loner T
    Level 1 (5 points)
    Feb 14, 2016 2:33 PM in response to Loner T

    no i can't 

  • by Loner T,

    Loner T Loner T Feb 14, 2016 2:58 PM in response to Pandork9
    Level 7 (23,838 points)
    Safari
    Feb 14, 2016 2:58 PM in response to Pandork9

    Let us check Ethernet first. Turn off/disable your Windows Wireless connection and connect with Ethernet. In Windows CMD window, run the following two commands. Replace the printer IP with the one that you know. This should also be available from the printer console.

     

    ipconfig

    ping YourPrinterIP

     

    and post the output. You can use Windows Snipping tool to post the output screen shot.

     

    Do you have a single Airport Extreme in your network, or more than one?

Page 1 of 3 last Next