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All replies
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Helpful answers
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Feb 14, 2016 1:58 PM in response to kriebel21by kriebel21,Have it does the extracting system it is frozen on the Itunes screen and then my computer gets an error message
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Feb 14, 2016 2:10 PM in response to kriebel21by kriebel21,The iPad "iPad" could not be restored. An unknown error occurred (3014). What does that mean
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Feb 14, 2016 2:21 PM in response to modular747by kriebel21,error 3014 and I been to that and nothing there helps
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Feb 14, 2016 3:01 PM in response to kriebel21by modular747,Either you have a hardware problem, or more likely, this phones was hacked/jailbroken. If "nothing there" means you actually tried everything mentioned in that article, by definition there is nothing left you can do.
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Feb 14, 2016 3:06 PM in response to kriebel21by ChrisJ4203,The link provided also applies to error 3014.
If iTunes can’t communicate with Apple's software update server, you might see one of these messages.
- Error 17
- Error 1639
- Errors 3000-3020
- Error 3194
- Errors 3100-3999
- This device isn't eligible for the requested build
My emphasis.
As modular747 indicated, if you performed everything there, then you can contact Apple Support.