jcbandttz

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Q: My iPod Classic restore problem

Hiya,

My iPod Classic needs to be restored but when I connect to my computer it will not connect to iTunes and I get the below image on my iPod.

What can I do to get iTunes to recognise my iPod?

Please help.

Thanks John

iPod classic, Windows 8

Posted on Feb 15, 2016 8:59 PM

I have this question too

Q: My iPod Classic restore problem

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Helpful answers

by chandlers88,

chandlers88 Feb 15, 2016 9:03 PM in response to jcbandttz
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Feb 15, 2016 9:03 PM in response to jcbandttz

me too, I thought this site help us with these problems?
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by Cunnla,

Cunnla Feb 15, 2016 9:14 PM in response to jcbandttz
Level 4 (2,016 points)

Desktops

Feb 15, 2016 9:14 PM in response to jcbandttz

From the picture it seems to be low on power. Eject it from your computer and try charging it up fully using the power adapter. Then try iTunes again.
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by jcbandttz,

jcbandttz Feb 15, 2016 9:18 PM in response to Cunnla
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Feb 15, 2016 9:18 PM in response to Cunnla

The charging icon now shows as completely black. So it is fully charged. i must have taken the picture when it was charging.
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by Cunnla,

Cunnla Feb 15, 2016 9:38 PM in response to jcbandttz
Level 4 (2,016 points)

Desktops

Feb 15, 2016 9:38 PM in response to jcbandttz
Have you tried resetting ?
To reset iPod classic:
1 Toggle the Hold switch on and off (slide it to HOLD and then back again).
2 Press and hold the Menu and Center buttons for at least 6 seconds, until the Apple logo appears. (from iPod Classic manual)
You can get more info here on restoring it and other troubleshooting. https://manuals.info.apple.com/MANUALS/0/MA630/en_US/iPod_classic_120GB_en.pdf
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by jcbandttz,

jcbandttz Feb 15, 2016 9:51 PM in response to Cunnla
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Feb 15, 2016 9:51 PM in response to Cunnla

tried that already. same issue persists
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by Cunnla,

Cunnla Feb 15, 2016 10:51 PM in response to jcbandttz
Level 4 (2,016 points)

Desktops

Feb 15, 2016 10:51 PM in response to jcbandttz

How about disk mode? Putting iPod into Disk Mode - Apple Support
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by turingtest2,

turingtest2 Feb 16, 2016 10:38 AM in response to jcbandttz
Level 10 (87,001 points)

Apple TV

Feb 16, 2016 10:38 AM in response to jcbandttz

Try the DFU restore mode here: Re: Corrupt iPod classic

tt2
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by jcbandttz,

jcbandttz Feb 16, 2016 7:58 PM in response to turingtest2
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Feb 16, 2016 7:58 PM in response to turingtest2

Hiya,

Thanks for this. Unfortunately, all that works is the reset function. Once the apple logo appears no other function works. I tried disc mode and diagnostic mode. I have also tried to format the disc through file explorer but it just freezes!!! Then after 5 to 10 minutes I get a pop-up box that tells me to insert a disc into the drive!!!!

Any other option would be greatly appreciated.

John
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by turingtest2,

turingtest2 Feb 17, 2016 3:03 AM in response to jcbandttz
Level 10 (87,001 points)

Apple TV

Feb 17, 2016 3:03 AM in response to jcbandttz

I suspect the drive has failed then. You could try this: http://joshhighland.com/2006/03/29/fix-your-ipod-by-spanking-it/ or you could look into options for replacing the drive.

tt2
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