kristineinah
Level 1 (0 points)

Q: I cant reinstall os x yosemite in os x utilities. help?

EVerytime I turn on my laptop it will go to the OS X UTILITIES. It wont go to the log in screen. So i tried almost everything already. I tried restarting my NVRAM, going to Disk Utility to Repair Disk and I also reformat my drive already. Now Im trying to reinstall my OS X YOSEMITE and when i signed in to my apple store it keeps on saying "An error occured while preparibg the installation. Try running this application again." Somebody help me please

MacBook Pro, OS X Yosemite (10.10)

Posted on Feb 16, 2016 4:07 AM

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kristineinah

Q: I cant reinstall os x yosemite in os x utilities. help?

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Feb 16, 2016 5:41 AM in response to kristineinah
    Level 5 (7,486 points)
    Mac OS X
    Feb 16, 2016 5:41 AM in response to kristineinah

    if you reformatted your drive there is no OS for it to go to.

    If you have a time machine backup you can restore from the backup

    Use Time Machine to back up or restore your Mac - Apple Support'

    if you do not have a backup but your computer supports internet recovery (see enclosed link for models that support it) you can download a copy of OS X that came with the system

    https://support.apple.com/en-us/HT202313

     

    otherwise if your computer does not support this feature you will need the disks that came with the computer to restore the OS.

     

    Once you have installed a working operating system you can upgrade to any OS that you associated with your Apple ID. If you do not see an OS that predates 10.11.3 available to you from the App Store then you did not have the OS associated with that ID.