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ColPanik

Q: Garbled text in Safari and Mail

Safari 9.03 and Mail 9.2 display text in a garbled fashion in many instances. It's not everything, just random strings. The preview of the mail reads OK. Everything is fine on iPhone (OS 9.2.1). But when opening some Mail in the viewer and looking at Facebook on Safari, I often see unreadable text strings. Any suggestions for fixing this? Thanks!

MacBook Pro (17-inch Early 2011), Mac OS X (10.7.4)

Posted on Feb 16, 2016 8:05 AM

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Q: Garbled text in Safari and Mail

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 16, 2016 10:07 AM in response to ColPanik
    Level 10 (207,963 points)
    Applications
    Feb 16, 2016 10:07 AM in response to ColPanik

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

  • by ColPanik,

    ColPanik ColPanik Feb 16, 2016 11:51 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 16, 2016 11:51 AM in response to Linc Davis

    Screen Shot 2016-02-16 at 2.44.43 PM.png

    Notice the text on the left sidebar and bottom right. That's in Safari.

    Screen Shot 2016-02-16 at 2.47.38 PM.png

    This is Mail. Viewed on iPhone the text before the emoji is "Yes, I can".

     

    Does this help?

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 16, 2016 12:46 PM in response to ColPanik
    Level 10 (207,963 points)
    Applications
    Feb 16, 2016 12:46 PM in response to ColPanik

    Please back up all data before proceeding.

    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

    Start up in safe mode to rebuild the font caches. Restart as usual and test.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

    If you still have problems, then from the Font Book menu bar, select

              FileRestore Standard Fonts...

    You'll be prompted to confirm, and then to enter your administrator login password.

    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

  • by ColPanik,

    ColPanik ColPanik Feb 16, 2016 12:50 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 16, 2016 12:50 PM in response to Linc Davis

    Thanks, Linc! All fixed