bbabbitt1987 wrote:
Agreed, it's ridiculous how high and mighty these "volunteers" are on this forum. I would never treat a customer this way. Yes sometimes they do stupid things, but it is not right to belittle them. Customer service does not seem to be a strong point on these forums.
It helps to help yourself as well. Please see http://www.apple.com/support/iphone/repair/ . Having AppleCare can also help. Mail-in options also exist for anyone unable/unwilling to reach the nearest Apple store/AASP. In some cases, BestBuy (or similar) may also be able to assist.
Get repairs for your iPhone

Send in for repair. Start a service request online or by calling Apple Support and we'll send a box right away to collect your iPhone. You can then arrange to ship it to an Apple Repair Center at your convenience. We'll deliver your iPhone back to you in 3-5 business days.

Bring in for repair. Make an appointment at an Apple Store or one of our many Apple authorized service locations. We'll try to fix your iPhone during your visit. In more complex cases, we might need to send it to an Apple Repair Center. If we do, your iPhone will be ready for pickup in 3-5 business days. If your iPhone is under warranty, many of our locations can offer you a loaner while your iPhone is being repaired.
Be aware that you are a customer of Apple, not of any of these volunteers. They provide a 'free' service, unlike Apple employees. You can always ignore replies that you dislike.