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Q: Problem
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Feb 18, 2016 8:11 AMby Axeman1020,Hi tariqmaryam
Error 1 indicates a hardware issue:
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
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Feb 18, 2016 8:11 AMby KiltedTim,Get help with iOS update and restore errors - Apple Support
That error often indicates a hardware failure. If the troubleshooting steps in the document above do not help, make an appointment at the genius bar of your local Apple Store. The phone will likely have to be replaced.
