Mermen
Level 1 (1 points)

Q: Spinning beach ball with El Capitan?

Why do I get the spinning beach ball all the time since upgrading to El Capitan?

MacBook Air (13-inch Mid 2013), OS X El Capitan (10.11.3)

Posted on Feb 16, 2016 9:20 PM

by pinkstones,Solvedanswer
pinkstones pinkstones
Level 5 (4,209 points)
Safari
A:

There could be any number of reasons for the SBBOD™.  You could have a lot of junk on your hard drive that sapping all your RAM, thus making everything else slow to a crawl, the hard drive could be failing, you could have malware/adware on it, you could have a lot of programs or processes set to start when you log in.....we won't know until we can look at what's on your system right now. 

 

Go to http://www.etresoft.com/etrecheck — download and run EtreCheck, copying the status report to paste here. 

Posted on Feb 18, 2016 7:10 AM

Close
Mermen

Q: Spinning beach ball with El Capitan?

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Feb 18, 2016 6:55 AM in response to Mermen
    Community Specialists
    Feb 18, 2016 6:55 AM in response to Mermen

    Hello Mermen,

     

    Thanks for using the Apple Support Communities!

     

    I understand that your Mac is experiencing some slowness after installing El Capitan. We know how frustrating situations like this can be and we’re here to help!

     

    To begin troubleshooting this situation, I recommend reading over the suggested steps located in the following article. 

     

    OS X El Capitan: If your Mac runs slowly

     

    Cheers!

  • by pinkstones,Solvedanswer

    pinkstones pinkstones Feb 18, 2016 7:10 AM in response to Mermen
    Level 5 (4,209 points)
    Safari
    Feb 18, 2016 7:10 AM in response to Mermen

    There could be any number of reasons for the SBBOD™.  You could have a lot of junk on your hard drive that sapping all your RAM, thus making everything else slow to a crawl, the hard drive could be failing, you could have malware/adware on it, you could have a lot of programs or processes set to start when you log in.....we won't know until we can look at what's on your system right now. 

     

    Go to http://www.etresoft.com/etrecheck — download and run EtreCheck, copying the status report to paste here. 

  • by Mermen,

    Mermen Mermen Feb 18, 2016 10:05 AM in response to joe_7399
    Level 1 (1 points)
    Feb 18, 2016 10:05 AM in response to joe_7399

    Joe-

    My computer consultant had upgraded my Sophos antivirus software to the latest version which apparently causes issues with El Capitan.

    I ran the Etresoft Etrecheck and it showed several Sophos items running.

    I have completely removed the Sophos with their removal tool and will see if this solves the problem. I also run the Malwarebytes recommended by Apple 

    and it says I have no issues.

     

    Thank you for responding!

  • by pinkstones,

    pinkstones pinkstones Feb 18, 2016 10:07 AM in response to Mermen
    Level 5 (4,209 points)
    Safari
    Feb 18, 2016 10:07 AM in response to Mermen

    Mermen wrote:

     

    Joe-

    My computer consultant had upgraded my Sophos antivirus software to the latest version which apparently causes issues with El Capitan.

    I ran the Etresoft Etrecheck and it showed several Sophos items running.

    I have completely removed the Sophos with their removal tool and will see if this solves the problem. I also run the Malwarebytes recommended by Apple

    and it says I have no issues.

     

    Thank you for responding!

     

    Good to hear!  As a side note, don't put Sophos back on your computer — Macs don't need anti-virus protection at this time.  They're well-meaning, but basically useless right now.

  • by Mermen,

    Mermen Mermen Feb 18, 2016 10:33 AM in response to pinkstones
    Level 1 (1 points)
    Feb 18, 2016 10:33 AM in response to pinkstones

    Pinkstones,

     

    Thanks for the response! I ran the Etrecheck and It showed the Sophos even though I thought I had removed it.

    I used their removal tool and hope this solves the issue.

     

    THANK YOU!!!

  • by ejm38,

    ejm38 ejm38 Jun 23, 2016 11:51 AM in response to joe_7399
    Level 1 (13 points)
    Mac OS X
    Jun 23, 2016 11:51 AM in response to joe_7399

    The response is very strange.  I get a spinning ball almost every time that I click the mouse.  This didn't happen before I upgraded to El Capitan.  El Capitan is the problem, not anything else.

  • by Esquared,

    Esquared Esquared Jun 23, 2016 11:55 AM in response to ejm38
    Level 6 (8,442 points)
    Mac OS X
    Jun 23, 2016 11:55 AM in response to ejm38

    It's useless to add a "doesn't work" reply to someone else's topic, especially one that has already been solved by the suggestions given. Please start a new one.

  • by Eric Root,

    Eric Root Eric Root Jun 23, 2016 12:20 PM in response to ejm38
    Level 9 (72,243 points)
    iTunes
    Jun 23, 2016 12:20 PM in response to ejm38

    When you start a new topic, try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

      

    Etrecheck – System Information

  • by Gregory Gathright,

    Gregory Gathright Gregory Gathright Sep 21, 2016 8:22 AM in response to Mermen
    Level 1 (13 points)
    Mac OS X
    Sep 21, 2016 8:22 AM in response to Mermen

    iMac gets SBBOD, especially when left on overnight. Here is the Etrecheck report:

     

    EtreCheck version: 3.0.4 (308)

    Report generated 2016-09-21 10:03:22

    Download EtreCheck from https://etrecheck.com

    Runtime 1:58

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless: Unknown

    Video Information: ⓘ

        Intel Iris Pro

            DELL E2011H 1600 x 900 @ 60 Hz

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            SSD (disk0s2) / : 499.11 GB (216.93 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Norelsys NS1066 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            Macintosh HD (disk1s2) /Volumes/Macintosh HD : 999.35 GB (759.33 GB free)

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

        GenesysLogic USB3.0 Hub 2 TB

            GenesysLogic USB3.0 Hub 2 TB

                TOSHIBA External USB 3.0 2 TB

            EFI (disk2s1) <not mounted> : 210 MB

            TOSHIBA EXT (disk2s2) /Volumes/TOSHIBA EXT : 2.00 TB (459.98 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. MacBook Air SuperDrive

        DYMO DYMO LabelWriter 330

        GenesysLogic USB2.0 Hub

            HP HP OfficeJet Pro 8710

            GenesysLogic USB2.0 Hub

                Apple, Inc. Keyboard Hub

                    Apple Inc. Apple Keyboard

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/DiskWarrior.app

        [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-02) [Support]

     

            /Applications/Splashtop Streamer.app

        [loaded]    com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.9 - 2016-08-31) [Support]

        [not loaded]    com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9 - 2016-08-31) [Support]

        [not loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9 - 2016-08-31) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Ralink.driver.RT73 (1.3.0.0 - 2016-09-14) [Support]

        [not loaded]    com.cisco.cscotun (1.0 - 2016-09-14) [Support]

        [not loaded]    com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-09-14) [Support]

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-14) [Support]

        [not loaded]    com.protech.NoSleep (1.3.3 - SDK 10.8 - 2016-09-14) [Support]

        [not loaded]    com.realtek.driver.RTL8187 (1.0 - 2016-09-14) [Support]

        [not loaded]    com.realtek.driver.RTL8187B (1150 - 2016-09-14) [Support]

     

            /Volumes/Macintosh HD/Applications/Parallels Access.app

        [loaded]    com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2015-10-26) [Support]

        [loaded]    com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2015-10-26) [Support]

     

            /Volumes/Macintosh HD/Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

        [not loaded]    com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

        [not loaded]    com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

        [not loaded]    com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

     

            /Volumes/Macintosh HD/Users/[redacted]/Downloads/Greatdy Computer Audio Device.app

        [loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.9 - 2014-09-13) [Support]

     

    Startup Items: ⓘ

        NetworkOptimizerSC: Path: /Library/StartupItems/NetworkOptimizerSC

        ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

        RT8187ClientUtility: Path: /Library/StartupItems/RT8187ClientUtility

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    145 Apple tasks

        [running]    86 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    42 Apple tasks

        [loaded]    150 Apple tasks

        [running]    98 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-06) [Support]

        [running]    com.canon.MFManager.plist (2012-05-22) [Support]

        [loaded]    com.carbonite.launchd.carbonitealerts.plist (2010-01-24) [Support]

        [failed]    com.carbonite.launchd.carbonitestatus.plist (2010-01-24) [Support]

        [loaded]    com.cisco.anyconnect.gui.plist (2011-08-03)

        [running]    com.dymo.dls.webservice.plist (2016-01-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [not loaded]    com.netgear.wutility (2008-07-25) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-04-24) [Support]

        [running]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2016-09-21) [Support]

        [failed]    com.protech.NoSleep.plist (2013-03-27) [Support]

        [failed]    com.sony.PMBPortable.AutoRun.plist (2011-04-18) [Support]

        [not loaded]    com.splashtop.streamer-for-root.plist (2016-06-02) [Support]

        [running]    com.splashtop.streamer-for-user.plist (2016-06-02) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2015-09-15) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2015-09-15) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.bombich.ccc.plist (2014-04-24) [Support]

        [loaded]    com.bombich.ccchelper.plist (2016-05-23) [Support]

        [failed]    com.carbonite.launchd.carbonitedaemon.plist (2010-01-24) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2011-08-03) [Support]

        [not loaded]    com.dymo.pnpd.plist (2016-01-28) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-18) [Support]

        [loaded]    com.meraki.agentd.com.testplant.osxvnc.plist (2015-11-11) [Support]

        [running]    com.meraki.agentd.plist (2015-11-11) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-04-24) [Support]

        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist (2016-09-21) [Support]

        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist (2016-09-21)

        [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

        [running]    com.splashtop.streamer-daemon.plist (2016-06-02) [Support]

        [loaded]    com.splashtop.streamer-srioframebuffer.plist (2016-06-02) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-03-02) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2015-09-15) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2011-03-28) [Support]

        [loaded]    org.tcpdump.chmod_bpf.plist (2016-01-18) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-02-01) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2012-10-03) [Support]

        [running]    com.akamai.single-user-client.plist (2016-09-01) [Support]

        [running]    com.parallels.mobile.startgui.launchagent.plist (2016-09-21) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Audio Hijack 3 Schedule Helper    Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        Parallels Toolbox    Application  (/Applications/Parallels Toolbox.app)

        DiskWarriorDaemonStarter    Application  (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

        Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

        Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

        Photo Stream URL    SMLoginItem  (/Volumes/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

     

    Internet Plug-ins: ⓘ

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-30) Outdated! Update

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-11-17) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        Scorch: Unknown - SDK 10.2 (2014-07-15) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)

        RealPlayer Plugin: Unknown (2014-04-24) [Support]

        DYMO Safari Addin: Unknown - SDK 10.10 (2016-06-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-24)

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-30) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-04-06) [Support]

        GarminGpsControl: 2.9.2.0 Release (2010-05-20) [Support]

        VLC Plugin: 0.8.6c (2008-11-04) [Support]

        WebClient: 1.0 - SDK 10.2 (2015-02-14) [Support]

        Musicnotes: 1.17.2 (2009-04-20) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-12-04) [Support]

        Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

        DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-06-22) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-24)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Flip4Mac WMV Plugin: 2.4.1.4 (2012-01-23) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-25) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

        OfficeLiveBrowserPlugin: 12.3.6 (2013-03-26) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        Picasa: 1.0 (2009-04-29) [Support]

        NPRoblox: 1.0.2.12 - SDK 10.8 (2013-06-05) [Support]

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions: ⓘ

        ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (2016-01-06)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2012-11-19)

     

    3rd Party Preference Panes: ⓘ

        Akamai NetSession Preferences (2016-09-01) [Support]

        Flash Player (2016-06-13) [Support]

        Flip4Mac WMV (2011-11-22) [Support]

        GoToMyPC Preferences (2016-05-14) [Support]

        Java (2016-07-24) [Support]

        MacFUSE (2011-04-18) [Support]

        NoSleep (2014-10-25) [Support]

        Rapport (2011-03-28) [Support]

        YAMAHA-USBMIDIPatch (2009-07-21) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            SSD: Disk size: 499.11 GB Disk used: 282.18 GB

        Destinations:

            TOSHIBA EXT [Local]

            Total size: 2.00 TB

            Total number of backups: 63

            Oldest backup: 4/24/16, 9:03 PM

            Last backup: 9/20/16, 5:44 PM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 499.11 GB X 3)

     

    Top Processes by CPU: ⓘ

            12%    backupd

             9%    kernel_task

             9%    AdobeGCClient

             6%    mdworker(23)

             3%    WindowServer

     

    Top Processes by Memory: ⓘ

        1.14 GB    kernel_task

        475 MB    softwareupdated

        426 MB    mdworker(23)

        279 MB    mds_stores

        197 MB    com.apple.WebKit.WebContent

     

    Virtual Memory Information: ⓘ

        9.25 GB    Free RAM

        6.75 GB    Used RAM (2.91 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 21, 2016, 09:56:26 AM    Self test - passed

        Sep 21, 2016, 03:17:29 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-031729_[redacted].crash

            /usr/local/sbin/m_agent

        Sep 20, 2016, 11:45:53 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-20-234553_[redacted].crash

        Sep 20, 2016, 10:44:33 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-20-224433_[redacted].crash

        Sep 20, 2016, 12:57:53 PM    ~/Library/Logs/DiagnosticReports/accountsd_2016-09-20-125753_[redacted].crash

            /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

        Sep 19, 2016, 01:42:56 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-134256_[redacted].crash

        Sep 19, 2016, 06:38:37 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-063837_[redacted].crash

        Sep 19, 2016, 06:33:45 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-063345_[redacted].crash

        Sep 19, 2016, 06:33:30 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-063330_[redacted].crash

        Sep 19, 2016, 06:33:29 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-063329_[redacted].crash

        Sep 18, 2016, 04:37:43 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-18-163743_[redacted].crash

        Sep 18, 2016, 10:04:37 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-18-100437_[redacted].crash