Q: there was a problem downloading the software for the ipod"ipod".The network connection was reset. please help

Hey there partfromrandburg,

I understand that you are experiencing an issue when trying to download iOS software for your iOS device. I have an article for you below that should be able to help you address this issue with your connection to the iTunes Store:

Advanced steps for fixing issues with iTunes Store connection - Apple Support

https://support.apple.com/en-us/HT203361

Thanks for being a part of the Apple Support Communities!