amigo1989

Q: Error 53 with original Touch ID sensor

Hi,

I own an iPhone 6 with iOS version 9.2

Lately it has been experiencing issues with Touch ID, sometimes it worked and sometimes it didn't. and by "working" I don't mean recognizing my fingers, but actually sensing fingers, it didn't even recognize double tap to lower the screen display.

 

I upgraded to 9.2.1 and Touch ID stopped working all together. Then I downgraded to 9.2 and Touch ID started working properly again.

Several days had past and it stopped working all together. I tried to upgrade but now my iPhone encounters error 53 and I can't use it.

I don't live in a country that has an official Apple Store. My Touch ID is original, I only fixed my iPhone screen once when it broke at my carrier's lab.

 

This is RIDICULOUS.

Anyone can share an helpful advice?

 

Thanks in advance.

iPhone 6, iOS 9.2.1, Touch ID

Posted on Feb 11, 2016 8:50 AM

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Q: Error 53 with original Touch ID sensor

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  • by razmee209,

    razmee209 razmee209 Feb 11, 2016 9:04 AM in response to amigo1989
    Level 7 (33,474 points)
    Feb 11, 2016 9:04 AM in response to amigo1989

    amigo1989 wrote:

     

    Hi,

    I own an iPhone 6 with iOS version 9.2

    Lately it has been experiencing issues with Touch ID, sometimes it worked and sometimes it didn't. and by "working" I don't mean recognizing my fingers, but actually sensing fingers, it didn't even recognize double tap to lower the screen display.

     

    I upgraded to 9.2.1 and Touch ID stopped working all together. Then I downgraded to 9.2 and Touch ID started working properly again.

    Several days had past and it stopped working all together. I tried to upgrade but now my iPhone encounters error 53 and I can't use it.

    I don't live in a country that has an official Apple Store. My Touch ID is original, I only fixed my iPhone screen once when it broke at my carrier's lab.

     

    This is RIDICULOUS.

    Anyone can share an helpful advice?

     

    Thanks in advance.

    Use the search function at the top right: type error 53.

     

    Then read all of the threads. 

  • by amigo1989,

    amigo1989 amigo1989 Feb 11, 2016 9:14 AM in response to razmee209
    Level 1 (0 points)
    Feb 11, 2016 9:14 AM in response to razmee209

    Thank you for replying.

    I checked and read about error 53. Most claim that they did in fact replaced their Sensor.

    Some suggest that if the sensor is original, then it might be a poor connection or disconnection between the sensor and the iPhone itself.

     

    BUT I ask you this:

    If it is actually a faulty hardware connection, why when I performed an iPhone restore on the first time it resurrected the sensor for several days?

    Sometimes All I had to do was just turn off and on my iPhone for the sensor to work again.

     

    I could have maybe believe that it might be a loose cable inside, but then none of my restores or resets would have effected the sensor's functionality.

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 11, 2016 11:00 AM in response to amigo1989
    Level 7 (25,942 points)
    iPhone
    Feb 11, 2016 11:00 AM in response to amigo1989

    If you replaced the screen yourself at an 3rd party repair shop, this might be a reason for this problem.

    Searching the internet, you will find, that error 53 is also about hardware parts that have been replaced by non certified hardware parts. The new firmware is able to check the components used inside the phone and if any non Apple parts are detected, error 53 is the result.

    Apple does not sell parts to 3rd party repair shops.

  • by amigo1989,

    amigo1989 amigo1989 Feb 11, 2016 12:19 PM in response to Ingo2711
    Level 1 (0 points)
    Feb 11, 2016 12:19 PM in response to Ingo2711

    Hi Ingo, Thank you for replying.

    I don't know if the meaning of "Screen" is identical in our minds.

    My iPhone's screen glass was shattered and this was replaced, not the mechanism.

    Are they that paranoid to shut down my phone for a fixed glass?

     

    If it's not the case then it must be something else...What could it be?

  • by deggie,

    deggie deggie Feb 11, 2016 12:57 PM in response to amigo1989
    Level 9 (54,686 points)
    iPhone
    Feb 11, 2016 12:57 PM in response to amigo1989

    https://theoverspill.wordpress.com/2016/02/08/explaining-the-iphones-error53-and -why-it-puts-apple-between-conspiracy-an…

     

    Are you sure? Did you do it yourself? The TouchID cable could also have been damaged during the repairs.

     

    Or are you a 3rd party repair person yourself? Read the link I provided it is quite logical and informative.

  • by amigo1989,

    amigo1989 amigo1989 Feb 11, 2016 2:39 PM in response to deggie
    Level 1 (0 points)
    Feb 11, 2016 2:39 PM in response to deggie

    Hi deggie,

    Thank you for replying.

    I finished reading the article, it explains the Touch ID and Error 53 on technical and business perspective, and afterwards addressing conspiracies.

     

    In my country there is no official Apple Store.

    If you want to fix anything, you either go to your carrier who sold you the phone, a retailer or any other 3rd party lab.

    Safest place in my opinion was go to my carrier. But still, it was concerning the screen's shattered glass and it was on July.

     

    Something doesn't add up. Here's why in short and chronological order:

    1. iOS 9.2 - iPhone touch sensor suddenly stopped working

    2. Updated OTA to 9.2.1 - iPhone boots Successfully (But the iPhone's sensor still doesn't work)

    3. Restores iPhone (With version 9.2.1) - Error 53

    4. Downgrade to 9.2 - Works + Sensor works

    5. Couple of days past - iPhone's touch sensor stops working again

    6. update to 9.2.1 - Gets Error 53

     

    What's the weird part?

    1. on phase 2, I successfully updated to 9.2.1 even though the sensor still didn't work. (If something was indeed not original, then it would have failed)

    2. After restoring to 9.2 from 9.2.1, The sensor resumed working perfectly (For a week).

     

    Keep in mind that during all these steps my iPhone was resting peacefully on the table, connected to my computer.

     

    *You can ask yourself why I updated again to 9.2.1 on stage 6, that's because I believed that restoring would help. and 9.2 is currently unavailable.

  • by amigo1989,

    amigo1989 amigo1989 Feb 11, 2016 2:59 PM in response to amigo1989
    Level 1 (0 points)
    Feb 11, 2016 2:59 PM in response to amigo1989

    ****fix: Keep in mind that during following on from step 3 my iPhone was resting peacefully on the table, connected to my computer.

  • by love repair,Solvedanswer

    love repair Feb 12, 2016 3:00 AM in response to amigo1989
    Level 1 (60 points)
    Feb 12, 2016 3:00 AM in response to amigo1989

    You had a screen change on an iPhone 6.  This means your home button was lifted out of it's delicate little nest, and transferred to a new screen.

    That is far more likely to explain your problem then the restore/it works/now it doesn't work.  My guess (total guess) is that the fingerprint sensor has some poor attachment---like a string of lights that sometimes works and sometimes doesn't.   I would guess that it was coincidence that you had a brief period of resurrection after a software change.

     

    To clear error 53 you need to get that sensor talking to the board!  You may have some hope if it was recently working.

    Your options are to wait and see---perhaps Apple will reform error 53 based on class action pressure.
    Or, you can take the phone to a reputable professional that can look at the button, its connection to the long flex, and the long flex itself and its connection to the board to make sure all is properly in place.  

     

    If you can get that sensor working, you can clear error 53.

  • by sterling r,

    sterling r sterling r Feb 18, 2016 12:14 PM in response to amigo1989
    Community Specialists
    Feb 18, 2016 12:14 PM in response to amigo1989

    If you see an error 53 message in iTunes and “Connect to iTunes” on your iOS device, use the steps in this article to restore and recover your device using iOS 9.2.1 and iTunes on your Mac or PC.

     

    If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen - Apple Support

  • by amigo1989,

    amigo1989 amigo1989 Feb 18, 2016 12:36 PM in response to sterling r
    Level 1 (0 points)
    Feb 18, 2016 12:36 PM in response to sterling r

    Thank you for the reply.

    This link is the first thing I saw since it opens up when you click "More info" when you get the error.

  • by xyounasx,

    xyounasx xyounasx Feb 18, 2016 2:50 PM in response to amigo1989
    Level 1 (8 points)
    iPhone
    Feb 18, 2016 2:50 PM in response to amigo1989

    WOow Nice 100%100  Solved ^_^

    Thanks Apple

    No more itunes error 53 just restore from itunes & thats all

     

    No more itunes error 53

    CLick on link

    If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen - Apple Support

  • by amigo1989,

    amigo1989 amigo1989 Feb 19, 2016 7:53 AM in response to xyounasx
    Level 1 (0 points)
    Feb 19, 2016 7:53 AM in response to xyounasx

    My iPhone works now. Apple issued a new update that cancels this tragedy.

    My Touch ID still doesn't work. I have insurance but I understood it doesn't give me a new iPhone but a refurbished one (What ever that means?)

    I really need this Touch ID and buying a whole phone for this isn't logical.

    FML.

  • by amigo1989,

    amigo1989 amigo1989 Feb 19, 2016 8:34 AM in response to amigo1989
    Level 1 (0 points)
    Feb 19, 2016 8:34 AM in response to amigo1989

    When I enter Settings > Touch ID , the options are not grayed-out. But it doesn't seem to notice my finger's presence. What does it mean?

  • by Philly_Phan,

    Philly_Phan Philly_Phan Feb 19, 2016 8:41 AM in response to amigo1989
    Level 6 (13,576 points)
    iPhone
    Feb 19, 2016 8:41 AM in response to amigo1989

    amigo1989 wrote:

     

    I really need this Touch ID and buying a whole phone for this isn't logical.

    FML.

    Then get the refurb.

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