Q: error 56 after update to iOS9.2.1

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andy1404

Level 1 (1 points)

Q: error 56 after update to iOS9.2.1

two days ago I tried to update my iPAD Air 2 from iOS 9.2. to 9.2.1. via OTA. The Software patch was loaded and the installation started - the "fist Apple" appeared and the bar started normally from left to right. At approx. 75% the bar stopped and the iPAD went into the Restore/Maintenance mode (lightning cable and iTunes icon on the screen). All attempts to bring it into the DFU mode (home button on/off bottom combinations) were not successful. Then I tried an update/restore via iTunes - I installed the appropriate sowtware update (1.87 GB) and started the installation from my computer (I considered all recommendations, e.g. switching off Firewalls and Life Scans). The installation started normally ("first Apple") until installation/verification of the Apple Firmware. The appropriate bar in iTunes stopped at >95% and the message "can´t install update - can´t restore iPAd" appeared, together with the error code 56. I repeated the procedere using different USB ports and different lightning cables without any success. What does it mean. The intallation protocol contains several thousand rows - I´m not an expert but at the end of this file I found things like "DRAM error".

The guys from Apple Care also told me that the problem is related to an hardware error. I should bring it to the next Apple retail store for fixing, or I should use the Express Exchange Service. There are some confidential data on the device, so i´m not happy with an exchange.

Does anybody know if this problem can be fixed on the same day in an Apple store, or is an exchange the only way to solve this problem?

Greetings

Andreas

iPad Air, iOS 9.2

Posted on Feb 18, 2016 1:58 AM

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Q: error 56 after update to iOS9.2.1

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by braden85,

braden85 Feb 19, 2016 9:36 AM in response to andy1404
Community Specialists

Feb 19, 2016 9:36 AM in response to andy1404
Hey there andy1404,

I see that you are experiencing an error code when attempting to restore your iPad, and are concerned about sending your iPad off for service. As you have already been informed by AppleCare, it seems that the error code you are referencing is related to hardware issues:
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.

Check that your security software and settings aren't blocking your device from communicating with the Apple update server.

Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.

Make sure that your security software and settings are allowing communication between your device and update servers.

If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Get help with iOS update and restore errors - Apple Support
https://support.apple.com/en-us/HT204770

While I can’t comment on the service turnaround time, I do have an article for you that may ease your data concerns, and will help you prepare your device for service:

Get your iPhone, iPad, or iPod touch ready for service - Apple Support
https://support.apple.com/en-us/HT201557

Take care, and thanks for visiting the Apple Support Communities.
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Q: error 56 after update to iOS9.2.1

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by braden85,

Check for hardware issues

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