GraceCarlson

Q: new bluetooth headset & macbook pro not pairing

I have gone into system preferences and made bluetooth icon visible on the bar. When I try pairing the devices, the system keeps spinning but cannot seem to find each other. I have fully charged the headset. Turned it off. Rebooted the Macbook Pro and tried to reconnect. What other steps can I take or what am I doing wrong or should I just resign myself to having to work on the laptop with plugged in headset? My operating system is OS X El Capitan

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan

Posted on Feb 18, 2016 9:13 AM

Close

Q: new bluetooth headset & macbook pro not pairing

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Feb 19, 2016 12:47 PM in response to GraceCarlson
    Community Specialists
    Feb 19, 2016 12:47 PM in response to GraceCarlson

    Hello there, Grace.

     

     

     

    It seems you're having issue with pairing a new Bluetooth headset to your MacBook Pro. The following Knowledge Base article offer sup a few recommendations when troubleshooting connectivity:

     

     

     

    Using a Bluetooth mouse, keyboard, or trackpad with your Mac

     

     

     

    Connect multiple Bluetooth devices to one computer

    The official Bluetooth specifications say seven is the maximum number of Bluetooth devices that can be connected to your Mac at once.

    However, three to four devices is a practical limit, depending on the types of devices used. Some devices require more Bluetooth data, so they're more demanding than other devices. Data-intensive devices might reduce the total number of devices that can be active at the same time.

    If a Bluetooth device doesn't appear in Bluetooth preferences, or if it becomes slow to connect or doesn't perform reliably, try turning off devices you aren't using or unpair them from your Mac.

    Back to top >

    Fix interference from other household devices

    Bluetooth shares the 2.4 GHz ISM band with other household devices such as cordless telephones, wireless networks, baby monitors, and microwave ovens. If you see issues with your Bluetooth devices that you suspect might be due to frequency congestion, see AirPort and Bluetooth: Potential sources of wireless interference for further information.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.