Q: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

Thank you JF Fourie, your instructions worked perfectly.

This is what fixed mine. It worked right before I did a windows update and then that driver was just gone from the device manager. Thanks.

This worked for me. Thank you!

JF Fourie's link works just fine.  Make sure you're following the steps provided in that link and it'll work.

Thank you! This worked for me!

Thanks! You got my iPhone working again.

Very useful tip. This solved my problem.Thanks a lot.

hey there,

purchased an iphone 5c and won't show up in my Itunes. am using a Dell PC with latest version of Itunes. I did the steps but didn't find Have Disk window at the end.  Any help.

Thanks a lot

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Try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

Thanks JF Fourie

This response is still helpful! Thanks for the clear instructions!

Apple has no shame. They acts like there is no bug. I had to do a lot of searches just to find this message board and while nothing about this from Apple. Thanks for showing how to fix.

JF Fourie - your instructions worked with one subtle difference.   My iPhone appeared under "Other Devices - iPhone" in Device Manager.  Driver updated as per your instructions and solved the issue.  Thank you!

Thank you SO MUCH! This issue has been driving me crazy for days - I tried everything! Finally something that actually did the job - I'm so glad I found this post!

Worked perfectly, thanks