HT201292: About payment card authorization holds in the iTunes Store

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SppeciaL

Q: Purchase could not be completed !

I cannot recharge in my game im payin . why? i just recharge some money and now i cannot recharge again : Your Purchesed was not completed !!!? can some1 tell me why?

Posted on Feb 20, 2016 3:37 AM

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Q: Purchase could not be completed !

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  • by King_Penguin,

    King_Penguin King_Penguin Feb 21, 2016 12:29 AM in response to SppeciaL
    Level 10 (132,848 points)
    iTunes
    Feb 21, 2016 12:29 AM in response to SppeciaL

    Are you also getting a message to contact iTunes Support ? If you are then have you done so ? If not you will have to do so (these are user-to-user forums) :

    - go to http://www.apple.com/support/itunes/ww

    - click on your country's flag

    - click on the Contact Support at the bottom of the left-hand column

    - click on Contact iTunes Store Support on the right-hand side of the page

  • by derekfromlakeville,

    derekfromlakeville derekfromlakeville Feb 21, 2016 7:00 AM in response to King_Penguin
    Level 1 (0 points)
    Feb 21, 2016 7:00 AM in response to King_Penguin

    He is right, this happened to me three times and even right now.  Each time you need to wait up to 48 hours for them to click a button on their end.  Then they ask you to log out your Apple ID on your device, and log back in.  Then it's fixed, it's stupid.  Waiting 48 hours for them to click a button and relogging in is time consuming.  They need a fix on our end where we just relog and it's fixed....