HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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Helpful answers
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by Winston Churchill,Feb 19, 2016 3:21 PM in response to Patrick Jones3
Winston Churchill
Feb 19, 2016 3:21 PM
in response to Patrick Jones3
Level 10 (103,346 points)
Apple TVTry the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (System Preferences > Network, on the Mac and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your computer.
If you are still having problems, try turning off bluetooth if it's enabled, also try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.
Additionally, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.
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Feb 20, 2016 8:04 AM in response to Patrick Jones3by Joseph Delaney,How are are you playing the video? Airplay? Directly in the "movies" app (itunes purchase or rental), or using another app like Netflix, youtube or the "computers" app? If it's the "Computers" app, what kind of video is it (one that you "ripped" from a DVD, a home movie from iMovie?).
I've sometimes seen this happen when sending video from my iPad, using the Amazon Prime Video app and airplay. But it only happens if I use the airplay icon that Amazon puts directly in the app - if I swipe up to "control center" and turn airplay on there, then start the amazon video, it works perfectly.
Other people have had problems with ripped DVDs because the settings they used weren't perfectly compatible with the Apple TV 4. Using the Plex or VLC apps instead of "Computers" may help, or you may need to re-encode the video.