Groselha
Level 1 (0 points)

Q: iPhone 5s activation problem

I bought yesterday a new iPhone 5s 64gb, and i can't activate it. When i try to activate it, it shows me a message that was not possible, and for trying again later. I tried several times. It happens if i try by the iPhone or if i try by iTunes.

Any solution to this problem?

Posted on Feb 19, 2016 12:20 AM

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Groselha

Q: iPhone 5s activation problem

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  • Helpful answers

  • by pedro d,

    pedro d pedro d Feb 20, 2016 8:47 AM in response to Groselha
    Community Specialists
    Feb 20, 2016 8:47 AM in response to Groselha

    hello there, Groselha.

     

     

     

    It sounds like you are unable to activate your iPhone 5s. The following Knowledge Base article offers up some great and practical steps for troubleshooting:

     

     

     

    If you can‘t activate your iPhone

     

     

     

    Before you begin

    • If your iPhone uses a SIM card, make sure that the card is in your iPhone. Even without an active contract, your iPhone might still need the SIM card to activate.
    • If you see a No SIM card error, follow these steps. No SIM or Invalid SIM alerts appear when a SIM card is damaged, locked, or missing.
    • If a message says to sign in with an Apple ID to activate, learn about Activation Lock.

    Follow these steps

    1. Find the list on the system status page. If the box next to iOS Device Activation isn't green, try activating your iPhone later.
    2. If asked for a password, enter it. A password prompt means Activation Lock might be enabled in Find my iPhone.
    3. Restart your iPhone.
    4. If you're using a cellular data connection, try connecting to a reliable Wi-Fi network instead. If a Wi-Fi connection doesn't work, try connecting to iTunes.
    5. If you're using iTunes to activate your iPhone, make sure that iTunes is updated to the latest version.

    Get more help

    1. Contact your carrier to check for network or activation issues, or if necessary, to replace your SIM card.
    2. Use recovery mode to restore your iPhone.
    3. If restoring your iPhone still doesn't work because of an activation error, contact Apple Support.

     

     

    Thanks for being part of Apple Support Communities.

     

     

     

    Cheers.

  • by mendonipadrehab,

    mendonipadrehab mendonipadrehab Feb 20, 2016 12:30 PM in response to Groselha
    Level 2 (182 points)
    Feb 20, 2016 12:30 PM in response to Groselha

    Where did you buy this phone?  Check to see if it has a good IMEI, ie that the phone is not blacklisted or under contract with a carrier.  The easy way to this is call your carrier and ask if the IMEI is good and the phone unlocked for their network.  There are also free resources online for checking IMEI.  Try checkesnfree

  • by Delonation,

    Delonation Delonation Feb 20, 2016 12:46 PM in response to mendonipadrehab
    Level 1 (0 points)
    Feb 20, 2016 12:46 PM in response to mendonipadrehab

    First check you internet connection and as you say iTunes won't budge it as well
    The second thing you could do is PUT your DEVICE in the DFU and connect it to iTunes if a POP-UP message saying "the iPhone has an problem or something you need to restore).. then don't bother it'll put you in a 47 Error it's basically the baseband and if neither this occurs just restore the device and you're good to go
    Good-LUCK