gerhard1978
Level 1 (0 points)

Q: Help me! Older videos are missing!

Hi!

 

I've got a big problem! I've just tried to see my old videos from Photos and it doesn't work!!! I can see the thumbnail, but when I try to open it just shows die comment that Photos can't finde the file.

 

New videos are working. And I'm sure, that the old videos were working few month ago. The clips are very important for us! So what can I do now?

 

Thanks for helping and sorry for my bad english!

MacBook Air (13-inch Mid 2011), iOS 9.2.1

Posted on Feb 19, 2016 2:32 AM

by Old Toad,Apple recommended
Old Toad Old Toad
Level 10 (141,105 points)
Mac OS X
A:

Try repairing the library as Larry suggested according to the instructions in this Apple document: Repair Your Library.

Warning: If you use iCloud Photo Library with Photos, this action will cause Photos to upload all your pictures again (from Fix missing or incorrect thumbnails in Photos - Apple Support).


Posted on Feb 19, 2016 10:40 AM

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gerhard1978

Q: Help me! Older videos are missing!

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  • Helpful answers

  • by LarryHN,Helpful

    LarryHN LarryHN Feb 19, 2016 10:26 AM in response to gerhard1978
    Level 10 (84,646 points)
    Photos for Mac
    Feb 19, 2016 10:26 AM in response to gerhard1978

    Tell us about the history of this library

     

    Have you ever cleaned up your disk deleting large files or run clean up software like MacKeeper or CleanMyMac (Hint - never use these - they are not needed and can created massive problems)?

     

    LN

  • by gerhard1978,

    gerhard1978 gerhard1978 Feb 19, 2016 8:55 AM in response to LarryHN
    Level 1 (0 points)
    Feb 19, 2016 8:55 AM in response to LarryHN

    Hi LN!

     

    Thanks for your fast answer!

     

    First I've used iPhoto for a long time. At this time I had a similar problem (about 3 years ago), but I was able to fix it. Unfortunately I don't know the solution anymore. I think it was something like "repair library", but I'm not sure.

     

    Approximative 1 year  ago I was changing to "Photo" App. At this time I didn't checked my library at all after it, but I couldn't see problems.

    Today I recognized that all Videos wich I imported from my old Digital8 Cam are empty. All others (predominantly iPhone videos) are still here and works good.

     

    Indeed I was using CleanMyMac. I've deleted it soon after installing, but every time I get my mac started I see a popup window, that I have to run CleanMyMac. But I can't find parts of the app on my mac. So obviously I can't clean it at all.

     

    Tanks für your help!

  • by Old Toad,Helpful

    Old Toad Old Toad Feb 19, 2016 9:42 AM in response to gerhard1978
    Level 10 (141,105 points)
    Mac OS X
    Feb 19, 2016 9:42 AM in response to gerhard1978

    Depending on your version here's how to remove CMM entirely:

    How to Uninstall CleanMyMac Classic? - MacPaw

     

    How To Uninstall CleanMyMac 2? Complete Removal of ...

     

    How to Uninstall CleanMyMac 3. Knowledge Base - MacPaw

     

    After following the developer's instructions you can check to see if you've removed all of the files by downloading and running the shareware Find Any File to search for any files with the application's name  and the developer's name in the file name.  For example for CleanMyMac you'd do two searches:

     

    1 - Name contains cleanmymac

    2 - Name contains macpaw

     

    Any files that are found can be dragged from the search results window to the Desktop for deletion.

     

    FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

     

    Don't ever use any "cleaning", "optimizing" or "speedup" apps on a Mac.  They do more harm than good.  Also do not install and use any antivirus software.  There are no known viruses for Macs and AV software just compromises the system and application performance.

     

    Select a thumbnail of one of the missing videos and try to use the File ➙ Export ➙ Export Unmodified Original menu option.  What happens when you do?

    OTsig.png

  • by gerhard1978,

    gerhard1978 gerhard1978 Feb 19, 2016 10:25 AM in response to Old Toad
    Level 1 (0 points)
    Feb 19, 2016 10:25 AM in response to Old Toad

    Hi Old Toad!

     

    Your amazing! I did " File ➙ Export ➙ Export Unmodified Original" and now I can see the video in Finder!!! I'm so happy!

     

    But I don't get it! How can that be? Is there a simple way to get this fixed, so that I can see the files directly in Photos App?

     

    Thanks for your support!

  • by LarryHN,

    LarryHN LarryHN Feb 19, 2016 10:37 AM in response to gerhard1978
    Level 10 (84,646 points)
    Photos for Mac
    Feb 19, 2016 10:37 AM in response to gerhard1978

    Try repairing your database - backup the Photos library and then hold down the option and command keys while launching Photos - repair the database and see if that resolves this

     

    LN

  • by Old Toad,Apple recommended

    Old Toad Old Toad Feb 19, 2016 10:40 AM in response to gerhard1978
    Level 10 (141,105 points)
    Mac OS X
    Feb 19, 2016 10:40 AM in response to gerhard1978

    Try repairing the library as Larry suggested according to the instructions in this Apple document: Repair Your Library.

    Warning: If you use iCloud Photo Library with Photos, this action will cause Photos to upload all your pictures again (from Fix missing or incorrect thumbnails in Photos - Apple Support).


  • by gerhard1978,

    gerhard1978 gerhard1978 Feb 19, 2016 9:58 PM in response to Old Toad
    Level 1 (0 points)
    Feb 19, 2016 9:58 PM in response to Old Toad

    I performed the repairing mode. But the problem is still the same. The videos are still existing, but I can't see them in Photos. Just by exporting and converting the video.

     

    While exporting I saw that that Videos are .avi files. Does this matter for Photos?

  • by Old Toad,

    Old Toad Old Toad Feb 20, 2016 8:37 AM in response to gerhard1978
    Level 10 (141,105 points)
    Mac OS X
    Feb 20, 2016 8:37 AM in response to gerhard1978

    I have .avi video files in my Photos library and they are compatible.   Do you get the same response if you re-import those .avi videos that you have exported?

  • by gerhard1978,

    gerhard1978 gerhard1978 Feb 20, 2016 8:48 AM in response to Old Toad
    Level 1 (0 points)
    Feb 20, 2016 8:48 AM in response to Old Toad

    I haven't tried yet. Unfortunately today I'm not able to. I tell you tomorrow!

     

    Thanks!