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Helpful answers
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Feb 10, 2016 7:55 AM in response to yogie20by joe_7399,Greetings yogie20,
Thanks for using the Apple Support Communities!
I understand that you are unable to use multi-touch gestures to zoom out in Safari on your iPhone 5s. Does this only happen on this one site, or all sites?
To begin troubleshooting, there are a couple of different steps I would recommend.
First, quit Safari completely using the information in the following article.
Force an app to close in iOS - Apple Support
After Safari has been quit, I suggest reading over the next article and working through the suggestions, specifically the section Clear information from your device.
Safari web settings on your iPhone, iPad, and iPod touch - Apple Support
Once that has been completed, restart your iPhone.
Restart your iPhone, iPad, or iPod touch - Apple Support
After the restart, open Safari and test out your website again. Please let us know the results so we can further assist if needed.
Have a great day!
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Feb 11, 2016 4:04 AM in response to joe_7399by yogie20,I've done it all, but it does not fix anything, until now the problem can not be resolved only on iphone 5s, ios 9.2.1, this problem began to appear after I updated to ios 9.2.1. but I try to use iphone 6, ios 9.2.1 the web was running smoothly and I was able to zoom in or zoom out.
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Feb 11, 2016 6:05 AM in response to yogie20by joe_7399,Hello yogie20,
Thanks for using the Apple Support Communities!
Thank you for replying with this information. I do understand that your iPhone 6 does not experience this behavior and it only happens on the iPhone 5s.
To continue troubleshooting the iPhone 5s, if the above steps did not help to resolve the issue, I would suggest reinstalling the iPhone Operating System. Reinstalling iOS should not affect any of your data on the iPhone 5s, but I always suggest making sure you have a current backup in either iTunes or iCloud.
How to back up your devices using iCloud or iTunes - Apple Support
Once you have a backup of your iPhone 5s, proceed with the following steps to reinstall iOS. After the reinstall finishes, open Safari and test its behavior.
- Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.

- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.
If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support
Cheers!
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Feb 11, 2016 7:09 AM in response to joe_7399by yogie20,okay thanks I'll do it as soon as possible, if that does not work I'll posted again
Thanks
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Feb 13, 2016 2:15 AM in response to joe_7399by yogie20,yesterday I've done in ways such as the above, I have been doing a restore on the computer but after that process is complete, and I try to open the site my university that problem can not be resolved I still can not zoom in or zoom out, it seems a bug in safari, finally I try to install google chrome for ios and i try to open the site but the problem can not be resolved, so I try to install opera mini for ios and the site was so much better, the site was not too zoom in but I could see the site content and but zoom function still does not work on opera mini, I was so confused by a problem on my iphone. I hope after ios 9.3 launched this problem can be resolved.
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Feb 20, 2016 10:43 PM in response to yogie20by TanJynXin,Hi, did you solve the bug already?
i also cannot zoom out when i visit camsy, i have the same problem with you
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Feb 21, 2016 2:07 AM in response to TanJynXinby yogie20,Hi
No, until now i can't solve this problem, this bug only happen when i updated to ios 9.2.1, i hope this bug is solved when i updated to 9.3 ios next update.

