Petlew
Level 1 (4 points)
iPhone

Q: how do I back up email settings for transfer to a new iphone

I should soon be upgrading from iPhone 4S to iPhone 5, and would like to transfer my email settings and personal ringtone to the new phone.

 

I have setup iCloud backup, but I don't think it backs up the email settings or ringtone.

 

I am having considerable trouble trying to download and install iTunes on this Windows 7 PC.

iPhone 4S, iOS 7.1

Posted on Feb 17, 2016 9:41 AM

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Petlew

Q: how do I back up email settings for transfer to a new iphone

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  • by judysings,

    judysings judysings Feb 18, 2016 3:03 PM in response to Petlew
    Community Specialists
    Feb 18, 2016 3:03 PM in response to Petlew

    Hi Petlew, 

    Your best option is to back up your iPhone 4s with iTunes, because this is the only way to access your ringtones.

    Transfer content from an iPhone, iPad, or iPod touch to a new device

    Here is some additional information for installing iTunes for Windows.


    If you can‘t install or update iTunes for Windows​

    Take care,

  • by Petlew,

    Petlew Petlew Feb 19, 2016 1:10 AM in response to judysings
    Level 1 (4 points)
    iPhone
    Feb 19, 2016 1:10 AM in response to judysings

    Thank you Judy,

     

    However, the error I am getting is:

     

    Application support not found

    Apple Application Support is required to run iTunes. Please uninstall

    iTunes then install iTunes again.

     

    Error 2

     

    I have done this several times without success. I do not have an option the "save" after downloading the setup file only "run"

    I have searched for Apple Application Support (Apple and Google) again without success.

     

    My Windows 7 is fully up to date with updates.

    My browser is Firefox latest version. Should this make any difference.

     

    Regards

    Peter Lewin

  • by judysings,

    judysings judysings Feb 21, 2016 7:52 AM in response to Petlew
    Community Specialists
    Feb 21, 2016 7:52 AM in response to Petlew

    Hi Petlew,

    The resource below will provide more information regarding uninstalling iTunes and all of its components.

    Remove and reinstall iTunes and related software components for Windows 7 and later

    Best,

  • by Petlew,

    Petlew Petlew Feb 21, 2016 8:30 AM in response to judysings
    Level 1 (4 points)
    iPhone
    Feb 21, 2016 8:30 AM in response to judysings

    Thank you for your reply.

     

    Nope!! didn't work.

     

    Fully uninstalled previous attempts before trying again. Have the same error message. Unable to open the app.

     

    New iPhone (5C) arrives tomorrow. Suspect I will have re-installed email settings and personal ring-tone from scratch before iTunes is working on this computer.

     

    Peter Lewin

  • by Petlew,

    Petlew Petlew Feb 21, 2016 9:07 AM in response to Petlew
    Level 1 (4 points)
    iPhone
    Feb 21, 2016 9:07 AM in response to Petlew

    Hi Judysings,

     

    As part of the uninstall process I decided to delete any iTunes files in my download folder. In there I found the Apple Application Support (AAS) file.

     

    I opened the file and installed the programme, this was followed by another install (as part of the AAS installation) of iTunes. This I am pleased to say was successful. So I now have iTunes installed on my computer. It seems the AAS did not install as part of the earlier iTunes attempted installations.

     

    However I think the route I used was a bit unconventional.

     

    Now to back-up the required components on my iPhone.

     

    Regards

    Peter Lewin