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snapper6
Level 1 (0 points)

Q: Facetime not working properly. Can I reinstall?

Facetime works on my iPhone and iPad no problem.  On the Mac, Red button does not disconnect and video calls go through to my iPhone and not the Mac.

Can I reinstall Facetime ( OSX 10.11.3  El Capitan) if I remove it?  Could be I am doing something dumb.

2.8GHz Core 2 Duo

Posted on Feb 19, 2016 1:09 AM

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snapper6

Q: Facetime not working properly. Can I reinstall?

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  • Helpful answers

  • by Nubz N.,Helpful

    Nubz N. Nubz N. Feb 20, 2016 12:08 PM in response to snapper6
    Community Hosts
    Feb 20, 2016 12:08 PM in response to snapper6

    Hello snapper6,

     

    It sounds like you can make a FaceTime call on your Mac but when you try to end the call with the Red button, the call doesn't disconnect but goes to your iPhone.

     

    You can delete and reinstall FaceTime but as it is a built in app you would reinstall it by reinstalling El Capitan.

     

    First go through this article to see if you can get it working before deleting and reinstalling.

    FaceTime for Mac: Troubleshooting FaceTime - Apple Support

     

    Then if you need, see

    OS X El Capitan: Reinstall apps that came with your Mac

     

    Take care.

  • by snapper6,

    snapper6 snapper6 Feb 20, 2016 12:17 PM in response to Nubz N.
    Level 1 (0 points)
    Feb 20, 2016 12:17 PM in response to Nubz N.

    Thank you, Nubz,

    I will work through your suggestions before trying a reinstall.  I may have too many email addresses linked to FaceTime, my iPhone et al and I have repaired “permissions” but not had time to test it.  (That is my wife’s laptop hasn’t had the time!). Let you know what happens and thanks again for the advice....Snapper6

  • by Nubz N.,

    Nubz N. Nubz N. Feb 20, 2016 12:31 PM in response to snapper6
    Community Hosts
    Feb 20, 2016 12:31 PM in response to snapper6

    Hi Snapper6,

     

    Thanks for the update. Please do let us know how how it goes.

     

    Take care.

  • by snapper6,

    snapper6 snapper6 Feb 21, 2016 10:55 AM in response to Nubz N.
    Level 1 (0 points)
    Feb 21, 2016 10:55 AM in response to Nubz N.

    Hi Nubz N,

     

    I have checked all the Troubleshooting steps and tried with switched off Firewall, rebuilt permissions, checked that incoming calls for FaceTime are accepted .......no joy.  In a nutshell, FaceTime on iPhone and iPad work normally, the Mac makes outgoing video and sound calls no problem......but the Mac will not accept incoming calls.   (Not on the blocked calls list either.)   

    Not being overly technical, I am a bit timid about reinstalling the OSX (the Mac is a 2008... before  that self-restoring facility was born) and I cannot help thinking the problem is really simple.......if only I knew the answer!

    Any thoughts that would help and your continued interest would be greatly appreciated.

     

    Snapper6

  • by Nubz N.,Helpful

    Nubz N. Nubz N. Feb 25, 2016 11:32 PM in response to snapper6
    Community Hosts
    Feb 25, 2016 11:32 PM in response to snapper6

    Hi snapper6,

     

    Thanks again for the update. If the section "Troubleshooting FaceTime for Mac" doesn't do it for you then re-installing FaceTime (via El Capitan re-install) may be your next step.

     

    You could first test FaceTime with another user just to insure it isn't an issue with your OS X user.

    How to test an issue in another user account on your Mac - Apple Support

     

    And please have a current backup no matter what you do.

    OS X El Capitan: Alternatives for backing up your Mac

     

    Best regards.