HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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Feb 21, 2016 11:27 AM in response to shania_that girlby jason269,Hi, shania_that girl.
Thank you for visiting Apple Support Communities.
I understand you are receiving an alert that an accessory may not be supported when charging your iPhone. Here are the troubleshooting steps that I would recommend going through for this issue.
If an alert says that your accessory isn't supported or certified
These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.
Follow these steps:
- Remove any debris from the charging port on the bottom of your device.
- Restart your iOS device.
- Try a different USB cable or charger.
- Make sure that you have the latest version of iOS.
- Contact Apple Support to set up service.
Charge your iPhone, iPad, and iPod touch
Cheers
