HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
shania_that girl

Q: my iphone want charge and it keep saying this accessory may not be supported what should i do

every time I plug it in it keep saying accessory may not be supported and it will charge but then go away

iPhone 4, iOS 7.1.2

Posted on Feb 20, 2016 5:02 AM

Close

Q: my iphone want charge and it keep saying this accessory may not be supported what should i do

  • All replies
  • Helpful answers

  • by jason269,

    jason269 jason269 Feb 21, 2016 11:27 AM in response to shania_that girl
    Community Specialists
    Feb 21, 2016 11:27 AM in response to shania_that girl

    Hi, shania_that girl.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand you are receiving an alert that an accessory may not be supported when charging your iPhone.  Here are the troubleshooting steps that I would recommend going through for this issue.  

     

    If an alert says that your accessory isn't supported or certified

    These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

    Follow these steps:

    1. Remove any debris from the charging port on the bottom of your device.
    2. Restart your iOS device.
    3. Try a different USB cable or charger.
    4. Make sure that you have the latest version of iOS.
    5. Contact Apple Support to set up service.

     

    Charge your iPhone, iPad, and iPod touch

     

    Cheers