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lolwatsrry
Level 1 (0 points)

Q: AppStore/iTunes Store/iBook Store

I can't connect to AppStore/iTunes Store/iBook Store.

iPhone 4S, iOS 9.2.1, null

Posted on Feb 21, 2016 2:44 PM

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lolwatsrry

Q: AppStore/iTunes Store/iBook Store

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  • Helpful answers

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Feb 21, 2016 3:04 PM in response to lolwatsrry
    Level 9 (58,274 points)
    iPhone
    Feb 21, 2016 3:04 PM in response to lolwatsrry

    What happens when you try? Do you have an active data connection (either WiFi or cellular). Can you connect to websites using your browser? What troubleshooting steps have you taken? Have you tried turning your phone off and turning it back on?

  • by lolwatsrry,

    lolwatsrry lolwatsrry Feb 21, 2016 3:09 PM in response to Meg St._Clair
    Level 1 (0 points)
    Feb 21, 2016 3:09 PM in response to Meg St._Clair

    When I open AppStore (or the other two), it says “Cannot Connect to the AppStore”.

    I do have an active connection.

    Yes, I can connect to websites using my brower.

    What do you mean by this one? Sorry.

    And yes, tried it already.

  • by Coolbobcat2,

    Coolbobcat2 Coolbobcat2 Feb 21, 2016 5:25 PM in response to lolwatsrry
    Level 3 (516 points)
    Feb 21, 2016 5:25 PM in response to lolwatsrry

    lolwatsrry wrote:

     

    I can't connect to AppStore/iTunes Store/iBook Store.

     

    Hi Lolwatsrry,

     

         If you can't connect to the App Store, iTunes Store, or iBooks store please try these troubleshooting steps. After each step, please check to see if you can connect to the App Store, iTunes Store, or iBooks store. If the step you just finished attempting doesn't work, try the following steps until your problem is resolved or you've completed all steps.

     

    • Restart your iOS Device
      • Press and hold on the Sleep/Wake button.
      • Drag the slider to completely power off your device.
      • Once the device is off, press and hold on the Sleep/Wake button until the Apple logo appears.
    • Reset Network Settings
      • Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
        • If you're prompted for a passcode, go ahead and enter it now. Then tap "Reset Network Settings" again.
    • Sign out of iTunes & App Store, then sign back in.
    • Sign out of iCloud, then sign back in.

     

    I hope this helps,

    John