ChuckFromWV

Q: iphone not showing up on windows 10 itunes

Installed windows 10 yesterday.  My iPhone doesn't show up in iTunes, can't sync or back up.  Any suggestions?

 

Chuck

iPhone 4, iOS 6.1.3

Posted on Aug 8, 2015 12:17 PM

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Q: iphone not showing up on windows 10 itunes

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  • by joe_7399,

    joe_7399 joe_7399 Aug 10, 2015 8:26 AM in response to ChuckFromWV
    Community Specialists
    Aug 10, 2015 8:26 AM in response to ChuckFromWV

    Hi ChuckFromWV,

     

    Welcome to the Apple Support Communities!

     

    I understand that you iPhone is no longer showing in iTunes when connected. To troubleshoot this situation, I would suggest reading over and working through the information in the attached article below. 

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Best regards

  • by smithsp,

    smithsp smithsp Aug 10, 2015 10:47 PM in response to joe_7399
    Level 1 (0 points)
    Aug 10, 2015 10:47 PM in response to joe_7399

    I'm experiencing the same problem.  Not seeing an applicable solution in the above link.

     

    Is there a Windows 10 solution for this?

  • by AsknAQuestion,

    AsknAQuestion AsknAQuestion Aug 13, 2015 3:54 PM in response to joe_7399
    Level 1 (0 points)
    Aug 13, 2015 3:54 PM in response to joe_7399

    No Windows 10 solution shown within the link.

  • by pbronx,

    pbronx pbronx Aug 14, 2015 8:19 AM in response to ChuckFromWV
    Level 1 (0 points)
    Aug 14, 2015 8:19 AM in response to ChuckFromWV

    Restarting my Apple Mobile thing fixed it for me Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

  • by Therrin347,

    Therrin347 Therrin347 Aug 21, 2015 6:49 AM in response to ChuckFromWV
    Level 1 (0 points)
    Aug 21, 2015 6:49 AM in response to ChuckFromWV

    I was having the same problem, and found a solution.  In Windows 10, I no longer had the Apple Moblie Device USB driver installed. 

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Follow the Windows 8 instructions, there is no difference in Windows 10. 

  • by Miisu,

    Miisu Miisu Aug 21, 2015 12:05 PM in response to Therrin347
    Level 1 (0 points)
    Aug 21, 2015 12:05 PM in response to Therrin347

    Thanks,

    your advice was helpful. Following the Windows 8 instructions got my iPhone6 visible in iTunes

  • by RolaandS,Helpful

    RolaandS RolaandS Sep 7, 2015 5:40 PM in response to Miisu
    Level 1 (5 points)
    Sep 7, 2015 5:40 PM in response to Miisu

    This worked like a charm for me: https://www.youtube.com/watch?v=vkG9NfKR1DA

  • by Jurgensson,

    Jurgensson Jurgensson Sep 8, 2015 1:46 AM in response to RolaandS
    Level 1 (0 points)
    Sep 8, 2015 1:46 AM in response to RolaandS

    Thanks

  • by ptkelly13,

    ptkelly13 ptkelly13 Oct 3, 2015 1:18 PM in response to RolaandS
    Level 1 (0 points)
    Oct 3, 2015 1:18 PM in response to RolaandS

    Thanks.  Tried several other suggestions to no avail.  This....THIS is the one that worked for me. 

  • by Batman1901,

    Batman1901 Batman1901 Nov 25, 2015 12:27 AM in response to RolaandS
    Level 1 (0 points)
    Nov 25, 2015 12:27 AM in response to RolaandS

    This worked for me

  • by rusker,

    rusker rusker Feb 22, 2016 2:41 AM in response to ChuckFromWV
    Level 1 (0 points)
    iCloud
    Feb 22, 2016 2:41 AM in response to ChuckFromWV

    What worked for me was going to device manager and updating the driver to the 64-bit driver.

     

    Basically the instructions at the link below, but instead of looking in "Program Files (x86)", I went to "Program Files". i.e. "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" - almost immediately the iTunes popup came up to say it had found my iPhone.

     

    http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

  • by crimsonflamez86,

    crimsonflamez86 crimsonflamez86 Mar 25, 2016 4:23 AM in response to RolaandS
    Level 1 (4 points)
    Mar 25, 2016 4:23 AM in response to RolaandS

    THANK YOU VERY MUCH, i was very nearly ready to downgrade to windows 7/8. you saved me a **** of alot of trouble as this is a new laptop and i was really confused as to just what was happening. THANKS!!!!

  • by allcd88,

    allcd88 allcd88 Mar 25, 2016 8:42 AM in response to smithsp
    Level 1 (33 points)
    Mar 25, 2016 8:42 AM in response to smithsp

    This:

     

    Had the same problem.  Your Apple driver needs to be updated on Win10.

    Found this on an Apple blog dealing with the same issue and it worked for me and my sister:

     

    For  Windows Vista, Windows 7, or Windows 8, Windows 10

     

    1. Go into Settings, Device Manager, View, Show hidden devices, Portable Devices
    2. Right-click the Apple iPhone entry an choose Update Driver
    3. Click "Browse my computer for driver software".
    4. Click "Let me pick from a list of device drivers on my computer".
    5. Click the Have Disk button. (If the Have
      Disk option is not present, choose a device category such as Mobile Phone or
      Storage Device if listed, and click next. The Have Disk button should then
      appear.)
    6. In the "Install from Disk" dialog,
      click the Browse button.
    7. Use this window to navigate to the
      following folder:

      C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    8. Double-click the "usbaapl" file.
      (This file will be called "usbaapl64" if you have a 64-bit version of
      Windows. If you don't see "usbaapl64" here, or if there is no Drivers
      folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device
      Support\Drivers. instead).
    9. Click OK in the "Install from Disk" dialog.
    10. Click Next and finish the driver-installation steps.
    11. To ensure you have the latest version, once again go to Device Manager, View Hidden Devices,  this time go to Universal Serial Bus Controllers, Apple Mobile Device USB Controller– and then right click to update driver.  Let system find it.
    12. We restarted our systems at this point, then went back into iTunes and connected our iphones. It worked!
  • by allcd88,

    allcd88 allcd88 Mar 25, 2016 8:46 AM in response to AsknAQuestion
    Level 1 (33 points)
    Mar 25, 2016 8:46 AM in response to AsknAQuestion

    This:

     

    Had the same problem.  Your Apple driver needs to be updated on Win10.

    Found this on an Apple blog dealing with the same issue and it worked for me and my sister:

     

    For  Windows Vista, Windows 7, or Windows 8, Windows 10

     

    1. Go into Settings, Device Manager, View, Show hidden devices, Portable Devices
    2. Right-click the Apple iPhone entry an choose Update Driver
    3. Click "Browse my computer for driver software".
    4. Click "Let me pick from a list of device drivers on my computer".
    5. Click the Have Disk button. (If the Have
      Disk option is not present, choose a device category such as Mobile Phone or
      Storage Device if listed, and click next. The Have Disk button should then
      appear.)
    6. In the "Install from Disk" dialog,
      click the Browse button.
    7. Use this window to navigate to the
      following folder:

      C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    8. Double-click the "usbaapl" file.
      (This file will be called "usbaapl64" if you have a 64-bit version of
      Windows. If you don't see "usbaapl64" here, or if there is no Drivers
      folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device
      Support\Drivers. instead).
    9. Click OK in the "Install from Disk" dialog.
    10. Click Next and finish the driver-installation steps.
    11. To ensure you have the latest version, once again go to Device Manager, View Hidden Devices,  this time go to Universal Serial Bus Controllers, Apple Mobile Device USB Controller– and then right click to update driver.  Let system find it.
    12. We restarted our systems at this point, then went back into iTunes and connected our iphones. It worked!
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