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All replies
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Helpful answers
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Aug 10, 2015 8:26 AM in response to ChuckFromWVby joe_7399,Hi ChuckFromWV,
Welcome to the Apple Support Communities!
I understand that you iPhone is no longer showing in iTunes when connected. To troubleshoot this situation, I would suggest reading over and working through the information in the attached article below.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Best regards
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Aug 10, 2015 10:47 PM in response to joe_7399by smithsp,I'm experiencing the same problem. Not seeing an applicable solution in the above link.
Is there a Windows 10 solution for this?
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Aug 13, 2015 3:54 PM in response to joe_7399by AsknAQuestion,No Windows 10 solution shown within the link.
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Aug 14, 2015 8:19 AM in response to ChuckFromWVby pbronx,Restarting my Apple Mobile thing fixed it for me Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
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Aug 21, 2015 6:49 AM in response to ChuckFromWVby Therrin347,I was having the same problem, and found a solution. In Windows 10, I no longer had the Apple Moblie Device USB driver installed.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Follow the Windows 8 instructions, there is no difference in Windows 10.
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Aug 21, 2015 12:05 PM in response to Therrin347by Miisu,Thanks,
your advice was helpful. Following the Windows 8 instructions got my iPhone6 visible in iTunes
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Sep 7, 2015 5:40 PM in response to Miisuby RolaandS,★HelpfulThis worked like a charm for me: https://www.youtube.com/watch?v=vkG9NfKR1DA
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Oct 3, 2015 1:18 PM in response to RolaandSby ptkelly13,Thanks. Tried several other suggestions to no avail. This....THIS is the one that worked for me.
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Feb 22, 2016 2:41 AM in response to ChuckFromWVby rusker,What worked for me was going to device manager and updating the driver to the 64-bit driver.
Basically the instructions at the link below, but instead of looking in "Program Files (x86)", I went to "Program Files". i.e. "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" - almost immediately the iTunes popup came up to say it had found my iPhone.
http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
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Mar 25, 2016 4:23 AM in response to RolaandSby crimsonflamez86,THANK YOU VERY MUCH, i was very nearly ready to downgrade to windows 7/8. you saved me a **** of alot of trouble as this is a new laptop and i was really confused as to just what was happening. THANKS!!!!
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Mar 25, 2016 8:42 AM in response to smithspby allcd88,This:
Had the same problem. Your Apple driver needs to be updated on Win10.
Found this on an Apple blog dealing with the same issue and it worked for me and my sister:
For Windows Vista, Windows 7, or Windows 8, Windows 10
- Go into Settings, Device Manager, View, Show hidden devices, Portable Devices
- Right-click the Apple iPhone entry an choose Update Driver
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click the Have Disk button. (If the Have
Disk option is not present, choose a device category such as Mobile Phone or
Storage Device if listed, and click next. The Have Disk button should then
appear.) - In the "Install from Disk" dialog,
click the Browse button. - Use this window to navigate to the
following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. - Double-click the "usbaapl" file.
(This file will be called "usbaapl64" if you have a 64-bit version of
Windows. If you don't see "usbaapl64" here, or if there is no Drivers
folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device
Support\Drivers. instead). - Click OK in the "Install from Disk" dialog.
- Click Next and finish the driver-installation steps.
- To ensure you have the latest version, once again go to Device Manager, View Hidden Devices, this time go to Universal Serial Bus Controllers, Apple Mobile Device USB Controller– and then right click to update driver. Let system find it.
- We restarted our systems at this point, then went back into iTunes and connected our iphones. It worked!
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Mar 25, 2016 8:46 AM in response to AsknAQuestionby allcd88,This:
Had the same problem. Your Apple driver needs to be updated on Win10.
Found this on an Apple blog dealing with the same issue and it worked for me and my sister:
For Windows Vista, Windows 7, or Windows 8, Windows 10
- Go into Settings, Device Manager, View, Show hidden devices, Portable Devices
- Right-click the Apple iPhone entry an choose Update Driver
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click the Have Disk button. (If the Have
Disk option is not present, choose a device category such as Mobile Phone or
Storage Device if listed, and click next. The Have Disk button should then
appear.) - In the "Install from Disk" dialog,
click the Browse button. - Use this window to navigate to the
following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. - Double-click the "usbaapl" file.
(This file will be called "usbaapl64" if you have a 64-bit version of
Windows. If you don't see "usbaapl64" here, or if there is no Drivers
folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device
Support\Drivers. instead). - Click OK in the "Install from Disk" dialog.
- Click Next and finish the driver-installation steps.
- To ensure you have the latest version, once again go to Device Manager, View Hidden Devices, this time go to Universal Serial Bus Controllers, Apple Mobile Device USB Controller– and then right click to update driver. Let system find it.
- We restarted our systems at this point, then went back into iTunes and connected our iphones. It worked!
